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Genesis Affiliates

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  1. Dear Mehdi, We would like to inform you that your documents have now been approved and your withdrawal has been released today 26/10/2021.Should you have any further queries, please do not hesitate to contact us back.Kind Regards,Casino Cruise Team
  2. Dear Mehdi, An email was sent to you one the 04/10/2021 from our end, as documents are still required on your account. Once these documents are received we can continue the process of verification on your account. Should you require any further assistance, please do not hesitate to contact us. Regards, Casino Cruise Team
  3. Dear Voknilzuf, We have look into your account and can see that your withdrawal was processed on the 19/08/2021. Should you have any queries, please do not hesitate to contact us. Regards, Casino Lab Team
  4. Hi TheGamblerIsBack, Thank you for your review. With regards to the withdrawal fees, please note that this is stated in the terms and conditions, which are accepted by all players upon registration. As stated, this is a processing fee of 2%, and in certain scenarios it can be less, but the amount charged will always be displayed to all players prior to making a request. If you have any further questions, please do not hesitate to contact us. Kind Regards, Casoola Team
  5. Hi Wezza, We kindly ask you to contact our Support Team from your registered email address, in order for us to be able to assist you further and give you an update on your account. Should you have any further details, please do not hesitate to contact us back. Kind regards, Casino Lab Team
  6. Hi Colin Tearle, We have reviewed your account and we can confirm that your withdrawal was processed on the 14th of June. We do apologise for any delays, however, should you have any further queries please do not hesitate to contact us. Kind regards, Casino Lab team
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