Colin Tearle Posted June 7, 2021 Posted June 7, 2021 I used your sign up bonus with casino lab on Saturday the 5th of June deposited £100 and withdrawn £520 from this site but still haven't received my money from them I have investigated them on trust pilot and they have got terrible reviews on here and I think you should remove them off your site and is there anyone else who has had issues with them also the customer service is pretty poor too I can't speak to them any help would be much appreciated thanks keep it fruity loving the streams guy's Quote
Mark Bowley Posted June 7, 2021 Posted June 7, 2021 2 hours ago, Colin Tearle said: My money would be nice I mean...from what you've said you deposited money on the 5th June, which was 2 days ago. Assuming you used Mastercard or Visa, it says that the expected process time is 1-3 working days Please correct me if I'm wrong, and you used another method, but to call them a rip off site because you haven't checked the process times/considered the weekend seems unfair. It's ironic that you mentioned bad reviews, it seems like a lot of even the most reputable and well known casinos like Unibet have bad reviews because of people that don't read/understand the terms. Quote
Mark Bowley Posted June 7, 2021 Posted June 7, 2021 Just now, Mark Bowley said: I mean...from what you've said you deposited money on the 5th June, which was 2 days ago. Assuming you used Mastercard or Visa, it says that the expected process time is 1-3 working days Please correct me if I'm wrong, and you used another method, but to call them a rip off site because you haven't checked the process times/considered the weekend seems unfair. It's ironic that you mentioned bad reviews, it seems like a lot of even the most reputable and well known casinos like Unibet have bad reviews because of people that don't read/understand the terms. Further to this I also signed up via the Casino Lab link from Fruity Slots and waited about the same time as you if not longer for a withdrawal because I tried to withdraw on a Friday Quote
john_bhoy Posted June 7, 2021 Posted June 7, 2021 Casino lab and all of their sister sites take about a week to process your first withdrawl, had the same rigmarole with every one of them. After a few days go on live chat and they will tell you it’s processing but miraculously when you complain the money should be in your bank the next day. 1 Quote
FruitySlots Posted June 8, 2021 Posted June 8, 2021 On 6/7/2021 at 12:09 PM, Colin Tearle said: I used your sign up bonus with casino lab on Saturday the 5th of June deposited £100 and withdrawn £520 from this site but still haven't received my money from them I have investigated them on trust pilot and they have got terrible reviews on here and I think you should remove them off your site and is there anyone else who has had issues with them also the customer service is pretty poor too I can't speak to them any help would be much appreciated thanks keep it fruity loving the streams guy's Hi Colin, they are completely legit but there withdrawl times are not the best at all. Feel free to email us if you have any major issues but they are a fully licnsed and regulated site with many other sites they operate under the Genesis group. Quote
Deano88 Posted June 8, 2021 Posted June 8, 2021 (edited) I play across all genesis casino sites which casino lab is apart of. I made a withdrawal request not to long ago and it stayed pending for 20 days! usually you get your money within 72 hours but they told me they was really backed up on withdrawals hence why it took so long. You will eventually get your money so i wouldn't worry about it. Edited June 8, 2021 by Deano88 Quote
Colin Tearle Posted June 8, 2021 Author Posted June 8, 2021 21 hours ago, Mark Bowley said: I mean...from what you've said you deposited money on the 5th June, which was 2 days ago. Assuming you used Mastercard or Visa, it says that the expected process time is 1-3 working days Please correct me if I'm wrong, and you used another method, but to call them a rip off site because you haven't checked the process times/considered the weekend seems unfair. It's ironic that you mentioned bad reviews, it seems like a lot of even the most reputable and well known casinos like Unibet have bad reviews because of people that don't read/understand the terms. Quote
Colin Tearle Posted June 8, 2021 Author Posted June 8, 2021 It's supposed to be instant plus it's a bit suss that you can't contact them Quote
Colin Tearle Posted June 8, 2021 Author Posted June 8, 2021 1 hour ago, Deano88 said: I play across all genesis casino sites which casino lab is apart of. I made a withdrawal request not to long ago and it stayed pending for 20 days! usually you get your money within 72 hours but they told me they was really backed up on withdrawals hence why it took so long. You will eventually get your money so i wouldn't worry about it. Quote
Colin Tearle Posted June 8, 2021 Author Posted June 8, 2021 3 hours ago, FruitySlots said: Hi Colin, they are completely legit but there withdrawl times are not the best at all. Feel free to email us if you have any major issues but they are a fully licnsed and regulated site with many other sites they operate under the Genesis group. Quote
Colin Tearle Posted June 8, 2021 Author Posted June 8, 2021 OK thanks just a waiting game then I'm with gala virgin and bet 365 and they are mega rapid I've been knocked before by other casinos so that's what worries me Quote
Colin Tearle Posted June 8, 2021 Author Posted June 8, 2021 20 hours ago, john_bhoy said: Casino lab and all of their sister sites take about a week to process your first withdrawl, had the same rigmarole with every one of them. After a few days go on live chat and they will tell you it’s processing but miraculously when you complain the money should be in your bank the next day. Quote
Colin Tearle Posted June 8, 2021 Author Posted June 8, 2021 Thanks John I'll give them till Friday then I'll be on the case again same old story comes out of your bank instantly but pain in the ass to get a win oh by the way 100x win on crazy time that was nice Quote
Colin Tearle Posted June 8, 2021 Author Posted June 8, 2021 22 hours ago, Mark Bowley said: Further to this I also signed up via the Casino Lab link from Fruity Slots and waited about the same time as you if not longer for a withdrawal because I tried to withdraw on a Friday Thanks for your help mark Quote
lilszi Posted June 13, 2021 Posted June 13, 2021 i waited 3 days for my last withdrawal from there, then contacted live chat, and it arrived the next day. not a scam but super slow Quote
Colin Tearle Posted June 14, 2021 Author Posted June 14, 2021 On 6/13/2021 at 12:42 PM, lilszi said: i waited 3 days for my last withdrawal from there, then contacted live chat, and it arrived the next day. not a scam but super slow It's been 8 days still no money but I've been told that I'll have the money by the end of the week Quote
Genesis Affiliates Posted August 5, 2021 Posted August 5, 2021 Hi Colin Tearle, We have reviewed your account and we can confirm that your withdrawal was processed on the 14th of June. We do apologise for any delays, however, should you have any further queries please do not hesitate to contact us. Kind regards, Casino Lab team Quote
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