Platin casino.

[EnglishGuy]

You guys have this in your 'recommended' section.. with a score of 9.4

I have joined many many casinos in my time, and this site is the worst.

Verification is a nightmare. It will take you a week minimum. 

Customer Service is non-existant.. they have a a contact form on the website.. thats it.

They impose daily limits, without even checking your source of wealth.

The will allow you to desposit.. then Add a daily limit.. but then won't allow you to withdraw the money you added. (despite all other KYC info in and approved)

Their trustpilot score is 2.5 (Poor)

Fruity slots obviously took the money, and the bonus funds, and did 0.0 due diligence on the actual casino.

 

 

 

 

[EnglishGuy]

Ok.. so here's the end story with this shite of a casino...

This is how it went...

Deposit. 1

Deposit. 2

Deposit 3

Win 1k. Attempt to withdraw... KYC requested.

3 days later KYC accepted.. sent me the 1k

Deposit. 4

Deposit. 5

Half way through deposit 4, i deposited 5. at that point, they locked the account, SOW requested,. Balance £400

All documents submitted that day. Can't play, can't withdraw.

Why can't i withdraw?  '' we have a 1 x stake minimum''.. so if you deposit 400, you have to gamble £400. (Anyone know of any other Casino does this crap?)

A week later, and multiple emails, SOW accepted, and the 400 released.

I win £1800 (see screenshot below).

Cash out. (maximum withdrawal £1k per transaction).

Get paid.

 Exclude myself from this POS group as fast as i can.

They lost £1800.

I have been with many many many Casinos.. this is undoubtedly the worst, and Fruity have dropped the ball Big Time, by recommending this POS Casino.

 

[Mark Bowley]

2 hours ago, EnglishGuy said:

Why can't i withdraw?  '' we have a 1 x stake minimum''.. so if you deposit 400, you have to gamble £400

Money Laundering laws. 

It sounds like your experience wasn't that bad at all. It sounds to me that once your account was verified all of your withdrawals went through absolutely fine, mildly inconvenienced at best.

Trust pilot score for just about any casino is bad. Check party casino on trustpilot and unibet and you'll see bad ratings because it's choc full of people who blamed the casino because they didn't win

'Just wasted £1500 all in Unibet website can’t believe this I didn’t win anything!!!' 
 

Trustpilot is full of these, and the casino will get bad rep if the player doesnt read the terms, messes up the bonus and is denied their withdrawal too. Daily limits and verification are put in place for customer protection and to adhere with stringent laws. Your dissatisfaction would be better directed at the UKGC than the casino that has to abide by their measures. 

I suppose the question could be asked - why are you gambling without registering your account first? 

I'll agree that customer service doesn't sound all that stellar from what you've said, but as far as casino horror stories go it doesn't sound that bad to me

[EnglishGuy]

No other casino i know, insists that whatever you deposit, you HAVE to gamble with. 

Most other casino's i know.. don't lock the account with a balance.. and will still allow you to withdraw. (they can lock the play)

They normally lock deposits.

You cannot complain to the UKGC.. they do not take complaints from Individuals.

Platin do not allow you to KYC or SOW until you hit £1700 in deposits.