Sites now telling me how much i can lose!

[peasonokay]

Sorry for long post!.

i have been a customer of ladbrokes online for 15 years and grosvenor for 7 years. In the space of 2 weeks ive been forced to effectively close both accounts. Having gone through KYC (yes despite being long-term customer) both asked for bank statements which i refused to send but just sent them payslips and evidence that it was hitting my bank account. FIrstly LB said they would limit me to £1000 a month and £200 daily deposit limit. I told them to f off*. I can understand them setting a monthly limit but telling me how much per day - a joke. £200 limit would really prevent me from trying to get a big win on say £5 stakes and would last about 10 minutes on a bad roulette run. What peed me off most is during my 15 years ive swung from net loss of 50k to profit of 25k and currently down about 10k and thats over 15 years!.

Blow me then Grosvenor also suddenly blocked by account in the middle of having incurred a £600 loss on a slot despite still being up on the day. They said almost word for word what Ladbrokes said and i had to endure a 16 day wait for them to get round to viewing my photo of passport and payslips. They eventually reactivated the account with also a £1000 limit and said they need to see full bank statements showing every transaction. I had a blazing row on the phone with some jerk quoting complete garbage about their "legal obligations under their gaming license" I quoted GDPR at them and the fact the the UKGC only requires a source of wealth check and they were exceeding  their data needs in requesting more. He said they need whole statements to ensure im not gambling with other companies. WTF! who are they to tell me WHO i can spend with . Sure they can tell me how much they are prepared to let me lose (!!) on their site but not anywhere else FFS.

The call didnt go well and i told them to go f* and hung up. I got an email next day and said they have closed my account and dont want my business any more.

For the record , I'll admit that long term it will probably do me a favour but WTF. My Salary technically can support losing 1k at both sites and i would still be good and have a decent reserve for my upcoming retirement.

Beginning of the end for UK casinos if this spreads...

 

Edited December 10, 2020 by peasonokay

[S.Lippitt]

i think its good online casinos are actually starting to using KYC more, its needed there are alot of problem gamblers in the UK, if you want to spend more, you need to show them you can afford to... UKGC are looking into this. Before the Government tell them to do something about it..

But at the end of the day, unless you can show them, they will put limits on your account.. it wont be just you, it will be for everyone soon!