Playgrand casino

[TheGamblerIsBack]

Anyone can help please. My friend opened an account with playgrand. He never had any online casino accounts before so he is not aware of any terms and conditions. He got 100 bonus and he won 3200. But while playing roulette he crossed 5 pounds restricted bet. So he went over 5 pounds but slots he played under 5 pounds. Now he is not getting paid. Any way out??? 

[Mark Bowley]

It's a tough one. Accidental or not, this is what Playgrand say within the terms and conditions 

The maximum bet for any of your bonus funds is limited to £5. Should you bet higher than this using your bonus funds, you revoke such bonus funds and they shall be removed from your account

Sometimes Casinos state within the terms that the maximum bet is £5 on slots and £30 on Table Games or Roulette etc, but I can't see anything that says that, so it looks like he may be out of luck. There's no loophole to get out of it, if the terms are broken and the Casino themselves have revoked the funds then I suppose the best thing to do would be to try again, and read the terms thoroughly before wagering anything. 

[TheGamblerIsBack]

Thanks for your info. Yes it is annoying but the fact is he won't be getting his winnings. 

These casinos make good money out of vulnerable players who have never played online. I mean how many of us really read Any terms and conditions. I will say around 2%. There should be a Tool available, if you go over your recommended stake, it flags up. This way you know that casino is fair and not taking advantage. Another thing I want to add is that when a player goes above recommended stake, his game play should get stopped there and then and he should not be allowed to withdraw funds. Letting them play and let them withdraw funds is kind of taking a piss really. In my friends case he was allowed to withdraw funds and then telling him after 48 hours that his funds been Confiscated because he went above recommended stake is absolutely pathetic. 

[Mark Bowley]

3 hours ago, TheGamblerIsBack said:

Thanks for your info. Yes it is annoying but the fact is he won't be getting his winnings. 

These casinos make good money out of vulnerable players who have never played online. I mean how many of us really read Any terms and conditions. I will say around 2%. There should be a Tool available, if you go over your recommended stake, it flags up. This way you know that casino is fair and not taking advantage. Another thing I want to add is that when a player goes above recommended stake, his game play should get stopped there and then and he should not be allowed to withdraw funds. Letting them play and let them withdraw funds is kind of taking a piss really. In my friends case he was allowed to withdraw funds and then telling him after 48 hours that his funds been Confiscated because he went above recommended stake is absolutely pathetic. 

Agree with you when it comes to maximum stake tools. Some do have tools in place to stop you going over the maximum stake, or at least warn you when loading up a game. 

When it comes to 'how many of us read the terms and conditions' - I agree again that barely anybody does, but we definitely should when it comes to gambling. Often it could well be the difference between making a successful withdrawal or not. Its pretty important with these matters because there are even slots that do not contribute 100% towards wagering requirements like others do, and some that are excluded from wagering altogether. 

Perhaps your friend could reach out to the casino and make a case for himself and you never know.
Did he win the money playing roulette with a bet that exceeded the maximum allowed? or was it a losing spin anyway? Unsure if it even makes a difference, but good luck to him regardless. Hopefully in the future he'll have better luck. 

[TheGamblerIsBack]

Thanks for your input. Yes he did send email but all in vain. As you said, they will never refund his winning. Lesson learned lol.