gazza53 Posted April 26, 2023 Posted April 26, 2023 been playing at white hat casinos for a few years now then all of a sudden out off the blue all my accounts where locked pending a so called review and about 1 week later i receive this email from them saying they require all this ID Username: gazza2017 We trust that this email finds you well. It is very important to send us the below documents at your earliest convenience, so that we may review to process your remaining balance. We require two distinct types of documents as standard: 1. Proof of Identity (photographic) The following documents are valid for proof of identity: - Passport - ID Card (both sides) - Driver's license (both sides) 2. Proof of Current Residential Address The following documents are valid for proof of address: - Utility Bill (less than 3 months old) - Credit Card or Bank Statement (less than 3 months old) - Benefits Statement (less than 3 months old) - Council Tax Statement (less than 12 months old) 3) A photograph of yourself holding your photo ID next to your face. Once we receive this, we should be able to review your account. Kind regards, Accounts team now personally i dont drive a car or have passport
gazza53 Posted May 8, 2023 Author Posted May 8, 2023 after about three weeks of waiting for them to say everything is ok and now they have unlocked most of the sites for me
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