Knight Posted June 17, 2020 Share Posted June 17, 2020 Signed up to Queen Play and deposited £20 to enter this month's giveaway. Managed to spin it up to £330 and cash out. Clicked cash out on 9th June, waited two days while it was in pending for manual checks. 48 hours later I received an email saying they needed front and back pictures of the card, I sent these straight away. On 12th of June (1 day after sending images of card) they come back and say one of the images was blurry, and to re-send. I did that straight away. Now three working days later I've had no update whatsoever, live chat won't respond, support won't respond to emails, a bit stuck as to what to do next. I am always a bit hesitant about these new sites, I had a similar issue with VooDooDreams who took 1 month to process a withdrawal. I just feel as though people should be extra cautious when signing up to untested sites like these. To clarify, withdrawal made 8 days ago and it is still pending with a big 'cancel withdrawal' prompt. Customer service so far non existent. Quote Link to comment Share on other sites More sharing options...
Knight Posted June 17, 2020 Author Share Posted June 17, 2020 Hoping it will be sorted today, I'm sure it will as the Fruity guys did a decent review on it, just a word of warning that withdrawals can take a while. Quote Link to comment Share on other sites More sharing options...
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