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Wagering accidently hit max bet

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Anyone else had an issue with accidently hitting max bet while wagering and going over the £5, i did 2x £10 spin on gonzo quest by mistake the bets did not win and now im worried the casino(slots cafe) wont pay me the £3000 i won through the wagering, they tell me they will update me in 48 hours, it was £14000x35 wagering as well

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  • 5 months later...

They might since you never benefited from spinning max and let it slide this once since this is obviously just a mistake which as you said was only two spins until you noticed where as if you had done a full session of max spins then they would count it as trying to "beat the system for advantage play" and void the wagering and possibly any winnings.  Although it really depends the casino site's decision maker and based off how others have been in a similar position fingers crossed I'd be inclined to say they would let it slide this once with a warning of "don't let this happen again, remember you are responsible for staying within the wagering terms and conditions".

Does this site have a forum attached to it? Maybe someone on there has done the same thing and their outcome of the site's decision in favor of letting it slide which in your future correspondence with them if they decide the worst outcome you could quote the thread to them  

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