21 Casino Review
21 Casino launched in January 2013, originally founded by Intellectual Property & Software Ltd before being acquired by LeoVegas Gaming PLC in 2018. Licensed by the UK Gambling Commission under licence number 39198, the casino operates alongside sister sites including Pink Casino within the LeoVegas network.
The platform delivers a minimalist, professional design with 2,000+ slot games, comprehensive live casino offerings from Evolution Gaming, and mobile apps for both iOS and Android. Key features include 24/7 live chat support, fast withdrawal processing, and a welcome bonus package of 100% up to £50 plus £6 in live casino chips.
Our team tested the casino thoroughly, examining game selection, payment methods, customer support responsiveness, and overall user experience. We found 21 Casino to be a solid choice for UK players, particularly those who value live casino gaming and straightforward usability.
21 Casino Quick Verdict
- Score: 4.1 out of 5
- 21 Casino delivers a polished and professional gaming experience backed by the expertise of parent company LeoVegas Gaming PLC. The platform is known for its sleek, minimalist design and intuitive mobile interface, making it particularly appealing for players who appreciate clean, straightforward navigation.
- The casino shines for live casino enthusiasts and slot players seeking quality over quantity. With 2,000+ slot games from 40+ software providers and a robust live casino powered by Evolution Gaming, there’s plenty to explore. The modest but competitive welcome bonus of 100% up to £50 plus £6 in live casino chips is ideal for players keen to experience both game categories.
- Payment options are solid, covering major methods including PayPal, Visa, Mastercard, and Apple Pay, though the absence of e-wallets like Skrill and Neteller may disappoint some players. Withdrawal processing typically completes within 24-48 hours, which is faster than the stated maximum of 1-5 days.
- While the platform doesn’t break new ground in terms of innovative features, it excels at delivering a reliable, well-rounded casino experience. The focus on mobile optimisation, live casino quality, and straightforward usability makes 21 Casino a solid, dependable choice for UK players seeking quality gaming without unnecessary complexity.
21 Casino Pros and Cons
Every casino has its strengths and limitations, and understanding both helps you make an informed decision. We’ve tested 21 Casino thoroughly, examining everything from game selection to payment processing, and we’re sharing the full picture.
The casino benefits from the reputation and infrastructure of LeoVegas Gaming PLC, which brings solid regulatory compliance, professional design, and quality game partnerships. However, it’s not without areas for improvement, particularly in ongoing promotions and payment method variety.
Here’s our honest assessment of what works well and where 21 Casino could do better:
Pros
- Licensed by UK Gambling Commission
- 2,000+ slot games from 40+ providers
- Excellent live casino powered by Evolution Gaming
- Mobile apps for iOS and Android
- 24/7 live chat support available
- Fast withdrawal processing (24-48 hours)
- Clean, intuitive interface design
Cons
- Limited ongoing promotions for regular players
- Missing e-wallets like Skrill and Neteller
- Modest welcome bonus compared to some competitors
21 Casino Promotions
Finding the right promotions is often a key factor when choosing a new casino. At 21 Casino, you’ll find a straightforward welcome offer designed to help new players explore both the slot and live casino sections.
Promotions matter because they give you extra value and extend your playing time. The best offers combine generous amounts with fair terms, and whilst some players prefer offers with no wagering requirements, transparency about bonus conditions is always crucial.
21 Casino focuses primarily on the welcome bonus for new players, with limited recurring promotions for existing members. Let’s break down what’s available:
Welcome Bonus and How to Claim
New players at 21 Casino can claim a 100% match bonus up to £50 plus £6 in live casino chips, making it ideal for players keen to explore both game categories.
The bonus structure is straightforward: deposit a minimum of £10, and the casino matches your deposit 100% up to a maximum of £50. The £6 in live casino chips is distributed as £2 per day over three consecutive days, giving you a steady introduction to the live dealer games.
The bonus comes with a 40x wagering requirement applied to your deposit plus bonus amount. For example, if you deposit £50 and receive a £50 bonus, you’ll need to wager £4,000 (£100 × 40) before you can withdraw any winnings from the bonus funds.
You must activate the bonus within 7 days of registration and complete the wagering within 30 days of claiming it. The bonus unlocks in increments as you play, giving you flexibility in how you work through the requirements.
To claim: make your first deposit of at least £10, and the bonus is applied automatically. The live casino chips are credited over three days, so check your account daily to use them before they expire.
Ongoing Promotions and How to Claim
Unlike many UK casinos that maintain a rotating calendar of seasonal offers and regular reload bonuses, 21 Casino currently offers limited ongoing promotions for existing players. This is one area where the casino falls short compared to competitors.
As part of the LeoVegas Gaming PLC network, the casino does occasionally introduce targeted offers for registered players, particularly around major sporting events or seasonal periods. However, these aren’t consistent or predictable.
We recommend checking the promotions tab regularly if you’re an active player, as new offers can appear without much advance notice. The casino also runs a loyalty programme where regular play accumulates points, though specific tier benefits require account access to view.
For players who prioritise frequent bonus offers and regular promotions, this may be a limitation worth considering. The casino’s strength lies more in its game selection and user experience than in promotional variety.
21 Casino Usability
21 Casino delivers a minimalist, professional design that’s a pleasure to navigate. The clean interface puts games front and centre without cluttering the screen with excessive promotions or distracting animations. This straightforward approach suits players who value functionality over flashy design.
Our team tested the platform across desktop, mobile, and tablet devices to assess the overall user experience. Here’s what we found:
Game Navigation: The site organises games into clear categories including Slots, Table Games, Live Casino, and Slingo. Filtering options let you sort by provider, game type, or popularity. The search function works reliably, making it easy to find specific titles. We particularly appreciated the dedicated Megaways section, which collects these popular mechanic slots in one convenient location.
Finding Help and Support: The live chat icon sits prominently in the bottom-right corner, accessible from every page. Support is available 24/7, and our tests showed response times under two minutes. The help centre covers common questions, though it’s not as comprehensive as some competitors. Email support is also available, with responses typically within 24 hours.
Device Compatibility: The casino shines on mobile devices. Dedicated apps for iOS and Android deliver smooth performance with full game libraries and quick loading times. The mobile web version works well too, maintaining the clean design and intuitive navigation. On desktop, the site is responsive and fast, though the minimalist layout may feel sparse to players who prefer more visual engagement.
21 Casino Payment Methods
Fast, reliable payments are crucial for any online casino, and 21 Casino delivers solid processing times with a reasonable selection of banking options. While the range isn’t the most extensive, all major methods are covered with fee-free transactions.
Deposits process instantly for all available methods, letting you start playing immediately. The minimum deposit is £10 across all options, making it accessible for casual players.
Withdrawals are processed within 24-72 hours according to the casino’s stated timeframes, though our testing found many completed within 24-48 hours, positioning 21 Casino among the fast payout casinos in the UK market. The actual time to receive funds depends on your chosen method: PayPal typically arrives within 30 minutes once processed, while bank transfers can take 3-5 working days from the processing date.
The minimum withdrawal is £10, and all payment methods are fee-free from the casino’s side. One important restriction: withdrawals must be processed through the same method used for deposits, and you can only maintain one active deposit method at a time in your account.
Take a look at our breakdown of available payment methods and their processing times:
| Payment Method | Deposit | Processing Time | Withdrawal | Processing Time |
|---|---|---|---|---|
| Visa Debit | ✅ | Instant | ✅ | 1-5 Days |
| Visa Electron | ✅ | Instant | ✅ | 1-5 Days |
| Mastercard | ✅ | Instant | ✅ | 1-5 Days |
| PayPal | ✅ | Instant | ✅ | 30 Minutes |
| Bank Transfer | ✅ | Instant | ✅ | 3-5 Days |
| Instant Transfer | ✅ | Instant | ✅ | 1-3 Days |
| Apple Pay | ✅ | Instant | ✅ | 1-5 Days |
Note that credit cards are prohibited at all UK casinos due to UKGC regulations, and popular e-wallets Skrill, Neteller, and Paysafecard are not currently available. For players who prefer these methods, this is a notable limitation.
21 Casino Slot Games
With 2,000+ slot games available, 21 Casino offers a well-rounded collection that caters to all player preferences. The library is updated daily with new releases, ensuring you’ll always find fresh titles alongside established favourites.
The casino partners with over 40 software providers, bringing together diverse game styles that compete with the best slot sites in terms of variety and quality. From high-volatility releases to feature-heavy slots and branded titles, you’ll find everything from classic three-reel games to modern video slots with innovative mechanics.
We were particularly impressed with the diverse array of developers represented. Rather than relying solely on the usual suspects, 21 Casino features a balanced mix of household names and niche studios:
- Play’n GO – 60+ slots including Book of Dead and Reactoonz
- Hacksaw Gaming – 50+ titles with innovative mechanics
- Pragmatic Play – Popular series including Wolf Gold and Sweet Bonanza
- NetEnt – Classics like Starburst and Gonzo’s Quest
- Big Time Gaming – Megaways pioneers with Bonanza and Extra Chilli
- Nolimit City – High-volatility favourites
- Thunderkick – 20+ unique, design-focused slots
- Red Tiger Gaming – Daily jackpot network slots
- Yggdrasil Gaming – Innovative mechanics and stunning visuals
- Blueprint Gaming – Licensed slots including Ted and Rick and Morty
The standalone Megaways section is a highlight, collecting all Big Time Gaming titles and licensed Megaways slots from other providers in one convenient location. With the revolutionary mechanic offering up to 117,649 ways to win, these games deliver huge win potential and engaging gameplay.
Jackpot hunters have plenty to explore, with featured progressive networks including Red Tiger Daily Jackpots and Big Time Gaming Megapays. The casino also runs the Gigantic Jackpots promotion, offering prizes over £10,000,000 across more than 250 eligible slot titles.
The game variety covers all preferences: volatile releases for thrill-seekers, low-variance games for extended sessions, feature-heavy slots with bonus rounds, and branded titles based on films, TV shows, and music. Whether you’re chasing huge wins or enjoying steady gameplay, the selection delivers quality options.
21 Casino Live Casino and Table Games
While slots dominate most casino libraries, table games and live dealer experiences are crucial for players seeking authentic casino atmosphere. 21 Casino shines in this area, offering a comprehensive live casino powered by industry-leading providers.
The live casino features multiple variants of classic table games including roulette, blackjack, baccarat, and poker. You’ll find standard tables for casual players alongside VIP rooms with higher stakes for experienced gamblers. The streaming quality is excellent, with professional dealers creating an engaging, interactive experience.
Game show enthusiasts have plenty of options, with titles like Crazy Time, Monopoly Live, Dream Catcher, and Deal or No Deal bringing entertainment-style gameplay to the casino floor. These shows combine traditional gambling with interactive elements and multipliers, offering huge win potential in an engaging format.
The live casino is powered by Evolution Gaming, Pragmatic Play, Authentic Gaming, and OnAir Entertainment, ensuring professional dealers, reliable streams, and fair gameplay. Evolution Gaming’s presence is particularly noteworthy, as they’re widely regarded as the premium provider for live dealer games.
For players who prefer RNG table games over live dealers, the casino offers digital versions of roulette, blackjack, baccarat, and poker with various rule sets and betting ranges. These games are ideal for practising strategy or enjoying faster-paced gameplay without waiting for other players.
Casino Slingo
Beyond slots and table games, 21 Casino offers a solid selection of Slingo titles for players who enjoy this hybrid game format. Slingo combines elements of slots and bingo, creating a unique gameplay experience that’s easy to learn but engaging to master.
You’ll spin the reels to match numbers on a bingo-style grid, aiming to complete lines and climb a prize ladder. Popular titles include Slingo Rainbow Riches, Slingo Starburst, and Slingo Centurion, bringing familiar slot themes to the Slingo format.
The games offer a middle ground between the fast pace of slots and the anticipation of bingo, making them popular with players seeking something different from standard casino offerings.
How to open an Account
Opening an account at 21 Casino is fast and straightforward, taking just a few minutes to complete. The process is designed for UK players with UKGC-compliant verification steps.
Click the “Join” button in the top-right corner to begin, then follow these steps:
- Enter your email address and create a secure password
- Provide personal details including name, date of birth, and address
- Verify your identity by uploading photo ID (driving licence or passport)
- Confirm your address with a recent utility bill or bank statement
- Make your first deposit of at least £10 to activate the welcome bonus
- Start playing immediately once your deposit is confirmed
The verification process may take a few hours, but you can usually start playing while your documents are being reviewed. Setting deposit limits during registration is recommended for responsible gambling.
21 Casino Support
Reliable customer support makes a huge difference when you need help quickly. 21 Casino provides multiple contact methods with good availability, ensuring you can get assistance when problems arise.
Live Chat: Available 24/7, this is the fastest way to get help. Our tests showed response times under two minutes, with agents who were helpful and knowledgeable. The chat begins with a chatbot for common questions, but you can quickly escalate to a human agent when needed.
Email Support: For less urgent queries, email support is available at the address provided in the help centre. Response times typically fall within 24 hours, though simple questions are often answered more quickly.
Help Centre: The FAQ section covers common topics including account verification, bonuses, payments, and responsible gambling tools. Whilst not as comprehensive as some competitors, it provides clear answers to the most frequent player questions.
We found the support team to be efficient and responsive. The agents demonstrated good knowledge of the casino’s policies and were able to resolve issues without unnecessary delays. For urgent matters, live chat is consistently the best option.
21 Casino Security
Playing at a secure, properly regulated casino is crucial for protecting your funds and personal information. 21 Casino meets all requirements expected of a legitimate UK gambling site.
The casino operates under strict oversight, implementing multiple security measures to ensure player safety:
Licensing and Regulation: 21 Casino is licensed by the UK Gambling Commission under licence number 39198, one of the strictest regulatory bodies in the industry. The licence has been active since November 2014 and covers remote casino, bingo, and betting operations.
It’s worth noting that the parent company, LeoVegas Gaming PLC, received a £1.32 million penalty in July 2022 for anti-money laundering and social responsibility violations. Whilst the company now operates under enhanced regulatory oversight and maintains an active licence, this history is relevant for players evaluating trust and compliance.
Encryption and Data Protection: The site uses secure SSL encryption to protect all data transmitted between your device and the casino’s servers. This industry-standard technology ensures your personal details, payment information, and gaming activity remain private.
Fair Play Measures: All games use Random Number Generator (RNG) technology to ensure outcomes are genuinely random and unbiased. These systems undergo rigorous testing by independent agencies to verify fairness, giving you confidence that results aren’t manipulated.
21 Casino Responsible Gambling
Responsible gambling tools are essential for maintaining control over your gaming activity. As a UKGC-licensed operator, 21 Casino provides comprehensive features to help you play safely and within your means.
Gambling should always be entertainment, not a way to make money. Setting limits before you start playing is crucial, and the casino makes it easy to implement controls that protect you from harmful behaviour.
All tools are accessible through your account settings, and the casino also provides links to support organisations including GamCare, BeGambleAware, and Gamblers Anonymous for anyone who needs additional help.
Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account. These limits prevent you from spending more than you can afford, and any changes to increase limits include a 24-hour cooling-off period.
Reality Checks: Configure pop-up reminders that appear at regular intervals during gameplay, showing how long you’ve been playing and how much you’ve won or lost. These checks help you stay aware of your gaming session length.
Time-Outs: Take a break from gambling for a period ranging from a few hours to several weeks. During this time, you won’t be able to access your account or receive marketing communications from the casino.
Self-Exclusion: For more serious concerns, you can self-exclude from the casino for a minimum of six months up to five years. This is a permanent block that prevents you from accessing your account, making deposits, or receiving any promotional materials until the exclusion period expires.
21 Casino Verdict
21 Casino offers a polished platform that benefits from the reputation and expertise of parent company LeoVegas Gaming PLC. The casino takes a straightforward approach, focusing on delivering quality games and reliable service rather than overwhelming players with constant promotions and complex features.
The casino excels in several key areas. The 2,000+ slot library from 40+ providers delivers excellent variety, with particular strength in Megaways titles and daily updates bringing new releases. The live casino powered by Evolution Gaming is amongst the best in the UK, offering professional dealers, smooth streams, and comprehensive game variety. The clean, minimalist design makes navigation intuitive, and the mobile apps for iOS and Android deliver seamless performance.
Payment processing is a standout feature. With 24-48 hour withdrawal times in practice (faster than the stated maximum), fee-free transactions, and major methods covered including PayPal and Apple Pay, the banking experience is smooth. Customer support via 24/7 live chat is responsive and helpful, resolving issues efficiently.
However, the casino has limitations. Ongoing promotions are notably sparse, which may disappoint players who value regular bonus offers and seasonal campaigns. The absence of popular e-wallets Skrill and Neteller is a drawback for players who prefer these methods. The welcome bonus, whilst competitive with 40x wagering, is modest compared to some UK competitors offering larger amounts or lower playthrough requirements.
Our team found 21 Casino to be a solid, reliable choice for UK players seeking quality gaming without unnecessary complexity. It’s particularly well-suited for live casino enthusiasts, mobile players, and those who value straightforward usability over promotional variety. Worth checking out for its strong game selection, fast payments, and professional platform, though players who prioritise frequent bonuses may find better value elsewhere.
FAQs For 21 Casino
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Is 21 Casino licensed and safe?
Yes. 21 Casino is licensed by the UK Gambling Commission (licence number 39198), ensuring fairness, secure transactions, and strict compliance with UK gambling regulations. The casino uses SSL encryption to protect your data and RNG-certified games for fair outcomes. Note that the parent company LeoVegas Gaming PLC received a regulatory penalty in 2022 but currently operates under enhanced oversight with an active licence. -
What games can I play at 21 Casino?
You’ll find 2,000+ slot titles from 40+ providers including Play’n GO, Hacksaw Gaming, Pragmatic Play, NetEnt, and Big Time Gaming. The live casino features roulette, blackjack, baccarat, poker, and game shows powered by Evolution Gaming. Digital table games, Slingo titles, and Megaways slots are also available. -
How fast are 21 Casino withdrawals?
The casino states 24-72 hours for processing, though our testing found most withdrawals completed within 24-48 hours. Actual receipt time depends on your payment method: PayPal arrives within 30 minutes once processed, whilst bank transfers take 3-5 working days. All withdrawals are fee-free -
What is the 21 Casino welcome bonus?
New players receive a 100% match bonus up to £50 plus £6 in live casino chips (credited as £2 per day over three days). The minimum deposit is £10, and the bonus has a 40x wagering requirement. You must claim within 7 days of registration and complete wagering within 30 days. -
Is there a 21 Casino mobile app?
Yes. 21 Casino offers dedicated mobile apps for both iOS and Android devices, available in the Apple App Store and Google Play Store. The apps provide full game libraries, smooth performance, and all banking and account features. A mobile-optimised website is also available if you prefer not to download an app. -
What payment methods does 21 Casino accept?
he casino accepts Visa Debit, Visa Electron, Mastercard, PayPal, Bank Transfer, Instant Transfer, and Apple Pay. The minimum deposit and withdrawal is £10, and all methods are fee-free. Note that credit cards are prohibited under UKGC regulations, and e-wallets Skrill, Neteller, and Paysafecard are not available. -
Does 21 Casino have responsible gambling tools?
Yes. The casino provides comprehensive responsible gambling features including deposit limits (daily, weekly, monthly), reality checks to monitor session length, time-outs ranging from hours to weeks, and self-exclusion options from six months to five years. Links to support organisations like GamCare and BeGambleAware are also available.
