BonusBoss Casino Review
BonusBoss is permanently closed. The In Touch Games Ltd brand surrendered its UKGC licence in September 2023 after suspension, with operations ceasing completely by March 2024. Players searching for BonusBoss should be aware that the domain may have been repurposed by unrelated operators.
BonusBoss History
BonusBoss was launched in 2020 by In Touch Games Ltd, a operator that specialised in creating mobile-first casinos with proprietary software. The casino formed part of a network of similar brands that included Cashmo, Dr Slot, mFortune, Mr Spin, and PocketWin – all sharing the same distinctive approach to online gaming.
What set BonusBoss apart from mainstream operators was its focused selection of in-house developed slot games rather than hosting thousands of titles from multiple providers. The platform featured a colourful, cartoon-style interface that appealed to casual UK players, with an emphasis on straightforward gameplay and promotional offers that were easy to understand.
BonusBoss operated under UK Gambling Commission licence numbers 002091-R-104264-033, 002091-R-104265-034, and 002091-R-104266-035. The casino built a reputation for friendly customer service and reliable mobile performance, though it faced increasing scrutiny from regulators in its final years of operation.
What BonusBoss Offered
BonusBoss featured a curated selection of slot games developed by its own in-house studio. Rather than competing with massive game libraries, the casino focused on quality over quantity, offering around 40-50 proprietary slots that were exclusive to the In Touch Games network.
The promotional features included deposit boosts and free spin bonuses, with straightforward terms that were easy for players to understand. New players typically received matched bonuses on their initial deposits, along with free spins on featured slots within the network.
Payment methods accepted included debit cards, PayPal, and pay-by-phone options, catering to mobile-first players. The minimum deposit was £10, and withdrawals could be processed back to the same payment method used for deposits.
Customer support was available via live chat, email, and telephone, with assistance offered seven days a week. The support team was UK-based and known for friendly, helpful service.
Why Do Online Casinos Close?
Online casinos close for several reasons, and it happens more often than most players realise.
Financial viability is the most common factor. Running a licensed online casino involves significant costs — platform fees, game licensing, payment processing, compliance staff, and marketing. Smaller operators sometimes find these overheads unsustainable, particularly in competitive markets like the UK.
Regulatory changes also play a role. The UK Gambling Commission regularly updates its requirements, and operators that cannot meet new standards may choose to surrender their licence rather than invest in compliance. This has become more common since the tightening of affordability checks and enhanced due diligence requirements.
Corporate restructuring accounts for many closures. When larger gambling groups acquire smaller operators, they often consolidate brands — keeping the strongest performers and retiring the rest. The players and sometimes even the staff move to sister sites within the same group.
In some cases, the UKGC itself revokes or suspends a licence due to regulatory failures, which forces an immediate closure.
Is the BonusBoss Website Still Safe?
When a casino closes, its domain name eventually expires and can be purchased by anyone. This is a genuine risk that players should take seriously.
The BonusBoss domain may no longer be operated by the original company. Unrelated third parties — sometimes unlicensed operators based offshore — can acquire expired casino domains and launch new gambling sites under the same name. These sites have no connection to the original operator, no UK licence, and no obligation to protect your funds.
Before depositing at any site, always verify its licence status on the UKGC public register at https://www.gamblingcommission.gov.uk/public-register. Search for the operator name (not the casino brand) to confirm they hold a valid licence.
If the BonusBoss domain is now showing a gambling site that is not listed on the UKGC register, do not create an account or deposit any money. Report the site to the UKGC and Action Fraud.
Alternatives to BonusBoss
BetMGM Casino — Offers a £200 deposit match plus 100 free spins, native iOS/Android app, and over 2,800 games from top providers. Licensed by the UKGC.
LeoVegas — Award-winning mobile casino with 4,000+ slots, 24/7 live roulette up to £20,000 stakes, and 30-minute Trustly withdrawals.
MrQ — Player-friendly casino featuring zero-wagering free spins and 1-hour PayPal/Visa Fast-Fund withdrawals with no hidden terms.
PlayOJO — Fair casino with no-wagering cashback on every spin and 24-hour e-wallet payouts, meeting the standards of low wagering casino bonuses with transparent bonus terms guaranteed.
Videoslots (Mega Riches) — Massive game library of 9,200+ titles, Wheel-of-Jackpots races, and 24-hour PayPal processing with top provider selection.
You can also browse our lists of best online casinos and new slot sites to find more alternatives that match what BonusBoss offered.
What Happens to My Data and Money?
The UK Gambling Commission requires licensed operators to follow a structured wind-down process when closing. This includes returning all customer funds within a reasonable timeframe and providing clear communication about the closure timeline.
Customer funds held by UKGC-licensed operators must be protected under one of three segregation levels. When a casino closes, players should receive their remaining balances. If you had funds in your account when BonusBoss closed and have not received them, contact the operator directly using any email addresses from your account correspondence.
Your personal data is protected under GDPR regardless of whether the casino is still operating. You have the right to request deletion of your data by contacting the operator’s data protection officer. If the company has dissolved, you can raise a complaint with the Information Commissioner’s Office (ICO).
Dispute resolution remains available through independent bodies. If you have an unresolved complaint, you can contact IBAS (Independent Betting Adjudication Service) or the ADR provider specified in the casino’s original terms. GAMSTOP self-exclusion registrations remain active across all UKGC-licensed operators, so any existing self-exclusion continues to apply at other UK casinos.
FAQs About BonusBoss
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Is BonusBoss still open?
No, BonusBoss is permanently closed. The casino surrendered its UKGC licence in September 2023 and ceased operations completely by March 6, 2024. The closure follows regulatory action against parent company In Touch Games Ltd. -
What happened to BonusBoss?
BonusBoss closed after its operator, In Touch Games Ltd, surrendered all UKGC licences on September 5, 2023. The UKGC had suspended the licences on September 1, 2023, due to suspected failures in anti-money laundering controls, unfair terms, and reporting issues. All sister sites in the network also closed. -
Can I get my money back from BonusBoss?
Players had until March 6, 2024 to withdraw any remaining funds. If you had money in your BonusBoss account and missed the withdrawal deadline, you need to email the operator directly to recover your balance. Contact details should be in your original account correspondence. This remains possible even after closure under UKGC requirements. -
Is the BonusBoss website safe to use?
The original BonusBoss website is closed, but the domain may have been purchased by unrelated parties. Any gambling site operating under the BonusBoss name is not the original casino and likely holds no UK licence. Always check the UKGC public register before playing at any site claiming to be BonusBoss. -
Where can I play instead of BonusBoss?
Try BetMGM Casino for a similar UK-licensed experience with strong mobile apps and generous bonuses. MrQ offers zero-wagering free spins like BonusBoss used to. Videoslots (Mega Riches) has an enormous game selection if you want more variety. For players seeking fast payout options, all our recommended alternatives offer reliable withdrawal processing and are fully UKGC-licensed and verified. -
Who owned BonusBoss?
BonusBoss was operated by In Touch Games Ltd, a UK company that specialised in mobile-first casinos with proprietary games. The company also operated Cashmo, Dr Slot, mFortune, Mr Spin, PocketWin, and other brands. All In Touch Games casinos closed following the licence surrender in September 2023.
