Casilando

Casilando Casino Review

Casilando Casino burst onto the online gaming scene in 2017 and quickly carved out a reputation as a reliable destination for UK players seeking quality entertainment. Operated by White Hat Gaming Limited and registered in Malta, the casino positions itself as a regal gaming palace where players are treated like royalty.

We’re happy to report that Casilando holds both Malta Gaming Authority (MGA) and UK Gambling Commission (UKGC) licences, two of the strictest regulatory bodies in the industry. The UKGC licence number is 52894, whilst the MGA licence is MGA/B2C/370/2017, issued in August 2018. This dual licensing provides robust player protection and ensures the casino operates to the highest standards of fairness and security.

Our team found the platform offers an extensive gaming library with over 3,000 slot titles alongside table games, live dealer options, and video poker. The welcome package delivers 100% up to £100 plus 20 Bonus Spins, and there’s a straightforward loyalty scheme that rewards regular play. Payment processing is handled efficiently with instant deposits and withdrawals typically completed within 1-7 working days depending on your chosen method.

For this review, our team spent considerable time exploring every aspect of Casilando’s offering, from registration through gameplay to withdrawal. We’ve tested the support channels, analysed the bonus terms, and assessed the overall user experience to bring you an honest, comprehensive evaluation.

Casilando Casino Quick Verdict

Score: 4.5 out of 5

Casilando Casino earns a solid 4.5 out of 5 rating from our team, reflecting a well-rounded platform that delivers across multiple fronts. The casino appeals particularly to UK players who value regulatory oversight and fair play, though slot enthusiasts will find the most to love here with the extensive game library.

When we weigh the pros against the cons, the positives far outweigh any drawbacks. The dual licensing from UKGC and MGA provides exceptional peace of mind, whilst the game selection from top providers like NetEnt, Evolution Gaming, and Microgaming ensures quality entertainment. We’re particularly impressed by the instant deposit processing and the no-fee policy on both deposits and withdrawals.

What sets Casilando apart is the combination of breadth and accessibility. You’ll find over 3,000 slot games alongside a robust live casino powered by Evolution Gaming, all wrapped in a recently redesigned interface with a bright blue and white colour scheme. The loyalty programme operates on a simple, non-tiered structure that’s refreshingly straightforward compared to complex VIP schemes elsewhere.

Payment processing stands out as a genuine strength. Deposits hit your account instantly, whilst e-wallet withdrawals typically complete within 1-3 working days after the casino’s 24-hour approval period. There are no casino fees attached to transactions, though your bank or payment provider may charge their own fees.

The main limitation is the absence of a dedicated mobile app, though the mobile-optimised website performs admirably across devices. There’s also room for improvement in expanding the ongoing promotions beyond the monthly competitions currently on offer. Despite these minor points, Casilando delivers a dependable, enjoyable gaming experience backed by robust licensing and responsive support.

Casilando Casino Pros and Cons

Every casino has its strengths and limitations, and understanding both sides helps you make an informed decision. Our team assessed Casilando across all key areas to identify what the platform does well and where there’s room for improvement.

We found that Casilando excels in several critical areas, particularly around licensing, game variety, and payment processing. However, like any platform, it’s not without its drawbacks. Let’s break down the key advantages and limitations.

Casilando Casino Promotions

Finding the right promotions can make a significant difference to your gaming experience, and we’re pleased to report that Casilando offers a straightforward welcome package alongside regular opportunities for existing players. Promotions at online casinos serve multiple purposes: they provide extra value, extend your playing time, and give you chances to explore different games without additional risk.

The welcome bonus is designed for new players making their first deposit, whilst ongoing promotions cater to regular players who’ve already claimed the initial offer. Let’s take a detailed look at what’s available and, more importantly, what the terms actually mean for your play.

Welcome Bonus

New players at Casilando can claim a 100% match bonus up to £100 plus 20 Bonus Spins on their first deposit. This means if you deposit £50, you’ll receive an additional £50 in bonus funds, giving you £100 total to play with. Deposit the full £100 and you’ll receive the maximum £100 bonus plus your spins.

The 20 Bonus Spins are available on selected NetEnt slots including Pyramid: Quest for Immortality, Starburst, Joker Pro, Steam Tower, and Fruit Shop. You’ll need to meet a minimum deposit of £10 to qualify for the welcome package, which aligns with the casino’s standard minimum deposit requirement.

Now for the crucial part: the wagering requirements. The Bonus Spins carry 35x wagering on the bonus amount only, not including your original deposit. This means if you receive £50 in bonus funds, you’ll need to wager £1,750 (£50 x 35) before you can withdraw any winnings from the bonus. Many players prefer bonuses with no wagering requirements, which allow you to withdraw winnings more freely. Whilst 35x is fairly standard for the industry, it’s worth noting that only your bonus amount contributes to meeting this requirement.

The bonus must be activated within a specific period after your account is verified, and you’ll typically have a set timeframe to meet the wagering requirements. We recommend reading the full terms and conditions on Casilando’s promotions page before claiming, as game contributions towards wagering can vary. Slots usually contribute 100%, whilst table games often contribute less or may be excluded entirely.

Ongoing Promotions

Beyond the welcome package, Casilando keeps things relatively streamlined with ongoing promotions. The casino runs monthly competitions where players can win prize tickets for holidays and other gifts. These competitions typically reward regular play and give you additional chances to land something beyond standard winnings.

You’ll also find regular Bonus Spins offers that pop up for existing players. Whilst Casilando doesn’t bombard you with dozens of promotions weekly, the offers that do appear tend to be straightforward and achievable. Keep an eye on your email inbox and the promotions page for seasonal offers and special events, as these tend to rotate throughout the year.

The loyalty scheme (covered separately in this review) provides ongoing value for regular players through points that convert into real cash. This runs automatically in the background as you play, providing consistent rewards without requiring you to opt in to individual promotions.

Casilando Casino Usability

Our team spent considerable time navigating Casilando’s platform across desktop, tablet, and mobile devices to assess the overall user experience. A casino can have the best games and bonuses in the world, but if the platform is difficult to navigate or cumbersome to use, it diminishes the entire experience.

We found Casilando has made significant strides with a recent redesign that prioritises clarity and ease of access. The platform isn’t without minor quirks, but overall it delivers a smooth experience that lets you focus on gameplay rather than wrestling with navigation. Here’s our breakdown across the key usability areas.

Game Navigation: Finding your preferred games is straightforward thanks to well-organised filters and search functionality. The lobby separates games into clear categories (Slots, Table Games, Live Casino, Video Poker), and you can filter further by provider if you favour specific developers like NetEnt or Evolution Gaming. The search bar works reliably, allowing you to jump directly to specific titles. We particularly appreciated the “Recently Played” section that appears once you’ve been active, making it easy to return to games you enjoyed.

Finding Help and Support: Accessing customer support is refreshingly simple. The 24/7 live chat is accessible via a clearly visible button in the bottom-right corner of the screen, and our team consistently received responses within 10 seconds during testing across different times of day. Email support is also available at [email protected], with typical response times of around 24 hours. The FAQ section covers common queries about accounts, bonuses, and payments, though it could benefit from more detailed troubleshooting guides.

Device Compatibility: Casilando performs well across desktop computers, tablets, and smartphones without requiring a dedicated app download. The mobile-optimised website adjusts smoothly to different screen sizes, and we tested gameplay on iPhone, iPad, and various Android devices without encountering significant issues. Touch controls work reliably for slot spins and table game actions. The lack of a dedicated mobile app means you won’t get features like push notifications for promotions, but the trade-off is that you don’t need to allocate storage space or manage app updates. Desktop users get the fullest experience with larger screens making live dealer games particularly immersive.

Casilando Casino Payment Methods

Payment processing can make or break your casino experience, and we’re pleased to report that Casilando handles deposits and withdrawals efficiently with a good range of options for UK players. Our team tested multiple payment methods to verify the timings and processes outlined in the casino’s terms.

Deposits at Casilando are processed instantly, regardless of which method you choose. This means your funds appear in your casino account immediately after the transaction is authorised, allowing you to start playing without delay. The minimum deposit is €10, which is standard across most reputable UK casinos.

Withdrawals operate on a two-stage timeline. First, the casino needs to approve your withdrawal request, which typically takes up to 24 hours. Once approved, the actual payment processing time depends on your chosen method. E-wallets like Neteller and Skrill are the fastest, with funds usually arriving within 1-3 working days after approval. Debit card withdrawals take 3-5 working days, whilst bank transfers can take 3-7 working days. Your withdrawal request remains pending for 1-2 days initially, during which time you can cancel it if you change your mind.

The minimum withdrawal amount is €10, making it accessible even if you’re cashing out modest winnings. Crucially, Casilando doesn’t charge any fees for deposits or withdrawals. However, your bank or payment provider may apply their own charges, so it’s worth checking with them directly.

Here’s a detailed breakdown of the available payment methods with their specific processing times:

For the fastest withdrawals, we recommend using e-wallet options like Neteller or Skrill. These typically see funds arrive within 1-3 working days total (including the casino’s approval time), whilst debit cards and bank transfers take notably longer.

Casilando Casino Slot Games

Slots form the backbone of Casilando’s gaming offering, and the selection doesn’t disappoint. With over 3,000 slot titles available, Casilando ranks among the best slot sites for variety, catering to different play styles, from classic 3-reel fruit machines through to feature-packed 5-reel video slots with bonus rounds and free spins.

The casino regularly updates its library with new releases, keeping the selection fresh for regular players. You’ll find recent launches sitting alongside established favourites, giving you the choice between trying something new or returning to proven hits. Games are optimised for both desktop and mobile play, with sharp graphics and smooth performance across devices.

Casilando partners with 13 major providers including industry leaders and specialist developers. NetEnt, Microgaming, and Evolution Gaming provide much of the core library, but you’ll also find excellent titles from Elk Studios, Quickspin, Red Tiger, Thunderkick, and WMS. This provider diversity means genuine variety in game mechanics, visual styles, and bonus features rather than the same gameplay repackaged with different themes.

Popular titles currently available include Book of Dead, Starburst, Reactoonz, The Goonies, and Extra Chilli. For progressive jackpot hunters, there’s a solid selection including Mega Moolah, Divine Fortune, Hall of Gods, and Arabian Nights. These progressive slots offer the potential for huge prizes that build across the network, occasionally reaching well into six or seven figures.

The games span the full volatility spectrum. You’ll find low-volatility slots that pay frequent smaller wins, ideal if you’re playing for entertainment over an extended session. High-volatility titles offer less frequent but potentially larger payouts, suited to players who don’t mind longer dry spells in pursuit of bigger hits. Many games include bonus features like free spins rounds, multipliers, expanding wilds, and interactive pick-me bonuses that add layers of excitement beyond the base game.

Netent

(57)

Games Global

(45)

Elk Studios

(102)

Quickspin

(65)

Red Tiger

(59)

Thunderkick

(62)

Casilando Casino Live Casino and Table Games

Whilst slots dominate the game count, Casilando recognises that many players seek the authentic casino experience that only live dealer games and traditional table games can provide. Our team found the live casino offering particularly strong, powered primarily by Evolution Gaming, one of the industry’s leading live dealer specialists.

The live casino features over 220 tables with professional dealers streaming in real-time from dedicated studios. You’ll find multiple variations of the classics: Blackjack, Roulette, Baccarat, and Poker. The tables offer various betting limits, accommodating both cautious players starting with modest stakes and high-rollers seeking substantial action. We particularly appreciated the ability to observe tables before joining, allowing you to assess the dealer’s style and table atmosphere before committing your funds.

Live dealer games include chat functionality, enabling interaction with both dealers and fellow players at your table. This social element creates a more immersive atmosphere that bridges the gap between online convenience and land-based casino ambiance. The video streams are high-quality with minimal lag, and we experienced no significant technical issues during extended testing across different connection speeds.

For players who prefer traditional RNG (random number generator) table games, Casilando offers digital versions of the standards. You’ll find multiple Blackjack variations including European, Atlantic City, and multi-hand options. Roulette comes in European, French, and American formats, each with its distinct rules and house edges. Baccarat and various Poker variants round out the selection.

The casino also includes a decent range of Video Poker games for players who enjoy this skill-based variant. Titles include Jacks or Better, Deuces Wild Double Up, Aces and Eights, and Joker Wild. Video poker offers some of the best RTP percentages in online gambling when played with optimal strategy, making it popular amongst mathematically-minded players.

How To Open an Account

Getting started at Casilando is straightforward and typically takes just a few minutes. The casino has streamlined the registration process to minimise friction whilst still meeting UKGC verification requirements. Here’s exactly what you’ll need to do.

Click the “Join” or “Register” button prominently displayed on the Casilando homepage. This will open the registration form.

1. Enter your email address and create a password. Choose a strong password combining letters, numbers, and symbols for security. You’ll use these credentials to log in going forward.
2. Provide your personal details. This includes your full name, date of birth, and home address. The casino is legally required to verify your identity and age, so use accurate information matching your ID documents.
3. Enter your mobile phone number. This may be used for account security and promotional communications if you opt in.
4. Accept the terms and conditions. We strongly recommend actually reading these, particularly the sections on bonus terms, withdrawal policies, and responsible gambling tools.
5. Verify your email address. Casilando will send a verification link to the email address you provided. Click this link to confirm your account.
6. Complete identity verification. You’ll need to provide documents proving your identity (passport or driving licence) and address (recent utility bill or bank statement). This can typically be uploaded directly through your account dashboard.
7. Make your first deposit. Once verified, navigate to the cashier, choose your preferred payment method, and deposit at least €10 to qualify for the welcome bonus. Remember to check if you need to enter a bonus code or opt-in before depositing.

The entire process from starting registration to making your first deposit usually takes 10-15 minutes, though verification can take a few hours if the compliance team needs to review your documents. Having your ID and proof of address ready before you start will speed things up considerably.

Casilando Casino Support

Reliable customer support can be the difference between a minor hiccup and a frustrating ordeal, so we thoroughly tested Casilando’s support channels at various times and with different query types. The casino offers 24/7 customer support through multiple channels, ensuring help is available whenever you need it.

Live Chat is the primary contact method and the one we recommend for urgent issues. The service operates around the clock, and our team consistently received responses within 10 seconds during testing at different times of day, including evenings and weekends. The support agents were courteous and generally knowledgeable about common queries regarding bonuses, payments, and account verification. For straightforward questions, live chat provides the fastest resolution.

Email Support is available at [email protected] for less urgent matters or complex issues requiring detailed explanations. Our test emails received responses within 24 hours on average, which is reasonable for this channel. Email is particularly useful if you need to attach documents or provide detailed information about a technical issue.

The FAQ section covers the basics including account registration, payment methods, bonus terms, and responsible gambling tools. It’s worth checking here first for common questions, as you’ll get instant answers without needing to contact support. However, the FAQ could benefit from more comprehensive troubleshooting guides for technical issues.

Based on our testing and review of user feedback, support quality is generally responsive and helpful for straightforward queries. For more complex issues requiring technical knowledge or escalation, experiences vary. The 24/7 availability and quick live chat response times are definite positives, making Casilando’s support more accessible than many competitors who restrict support hours.

Casilando Casino Security

Security and fair play are non-negotiable essentials for any reputable online casino, and Casilando takes these responsibilities seriously. Understanding the protections in place helps you gamble with confidence, knowing your funds and personal information are safeguarded.

The casino operates under dual licensing from the UK Gambling Commission (licence 52894) and the Malta Gaming Authority (licence MGA/B2C/370/2017). These aren’t rubber-stamp approvals; both regulators enforce strict standards covering financial security, game fairness, responsible gambling measures, and dispute resolution. UKGC licensing in particular provides UK players with robust protections, including access to the Independent Betting Adjudication Service (IBAS) should disputes arise.

All financial transactions and personal data are protected using industry-standard SSL/TLS encryption. This technology scrambles your information during transmission, preventing interception by unauthorised parties. The same encryption standards are used by banks and other financial institutions, providing a secure environment for deposits, withdrawals, and account management.

Game fairness is verified through independent testing by external auditing agencies. All games use certified Random Number Generators (RNGs) that ensure outcomes are genuinely random and not manipulated in the casino’s favour. These systems are regularly audited to maintain integrity, and the results are published to demonstrate ongoing compliance.

Casilando maintains segregation of player funds from operational funds, meaning your deposits are held separately from the money used to run the casino. This protects your balance even in the unlikely event of the company facing financial difficulties. Combined with the dual licensing, these measures provide multiple layers of security for your funds.

Casilando Casino Responsible Gambling

Responsible gambling isn’t just a regulatory box-ticking exercise; it’s about ensuring gambling remains entertainment rather than becoming harmful. We take this seriously at our site, and we’re pleased to see that Casilando, as a UKGC-licensed operator, provides comprehensive tools to help players stay in control.

The UKGC requires all licensed operators to provide robust player protection measures, and Casilando implements the full suite of responsible gambling tools. These features are accessible through your account settings, allowing you to set limits that automatically enforce responsible play without requiring willpower in the heat of the moment.

If you ever feel your gambling is becoming problematic, support organisations like GamCare, Gamblers Anonymous, and BeGambleAware are available 24/7 to provide confidential advice and support. Their contact details are readily available on Casilando’s responsible gambling page.

Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much you can add to your account. Once set, you won’t be able to exceed these limits even if you want to. Decreases take effect immediately, whilst increases are subject to a mandatory 24-hour cooling-off period, giving you time to reconsider.

Loss Limits: Similar to deposit limits but focused on losses rather than deposits. Set the maximum amount you’re prepared to lose over a given timeframe, providing an additional safety net alongside deposit controls.

Wagering Limits: Control the total amount you can wager (bet) across all games. This is particularly useful for limiting the pace of your play and ensuring you don’t chase losses by increasing bet sizes.

Session Time Limits: Set maximum playing session durations. The system will log you out automatically when your time expires, helping prevent extended sessions where you lose track of time.

Reality Checks: These appear hourly (or at your chosen frequency) to remind you how long you’ve been playing and display your net winnings or losses for the current session. They serve as wake-up calls that prompt you to consciously decide whether to continue playing or take a break.

Time-Outs: Take a short break from gambling for periods ranging from 24 hours up to 6 weeks. During a time-out, you cannot log in to your account or place bets. Time-outs are useful if you feel your gambling is getting out of hand and need a cooling-off period.

Self-Exclusion: The most serious protective measure, self-exclusion blocks you from your account for a minimum period (usually 6 months to 5 years). During self-exclusion, you cannot access your account, and the casino will take reasonable steps to prevent you from opening new accounts. For longer self-exclusion periods, contact customer support directly to arrange. You can also register with GAMSTOP, the UK’s national self-exclusion scheme that blocks access to all UKGC-licensed online casinos.

Casilando Casino Verdict

After thoroughly testing every aspect of Casilando Casino, our team finds it delivers a solid, dependable gaming experience backed by reputable licensing and a comprehensive game library. The casino takes a straightforward approach: focus on the fundamentals and execute them well rather than overwhelming players with gimmicks.

What Casilando does particularly well is regulatory compliance and player protection. The dual UKGC and MGA licensing provides exceptional oversight, whilst the full suite of responsible gambling tools gives players genuine control over their activity. Payment processing is handled efficiently with instant deposits and reasonable withdrawal timeframes, all without casino fees eating into your winnings.

The game selection stands as a genuine strength. Over 3,000 slot titles from respected providers like NetEnt, Microgaming, Evolution Gaming, Red Tiger, and Thunderkick means you won’t run short of variety. The live casino powered by Evolution Gaming delivers professional dealers and smooth streaming, creating an immersive experience that captures much of the land-based atmosphere. Progressive jackpot fans will appreciate the inclusion of major titles like Mega Moolah and Divine Fortune.

The simple, non-tiered loyalty scheme deserves mention for its transparency. You earn points automatically as you play, convert them to cash when you reach the threshold, and don’t need to navigate complex VIP tiers with unclear benefits. It’s refreshingly straightforward compared to many competitors’ convoluted schemes. The 24/7 live chat support with genuinely fast response times adds to the positive experience, ensuring help is available when you need it.

Our team has no hesitation recommending Casilando Casino to UK players seeking a licensed, secure gaming environment with extensive slots and solid live dealer options. The platform may not offer the flashiest promotions or most innovative features, but it delivers the fundamentals reliably, which ultimately matters most for your day-to-day experience. The combination of strong licensing, efficient payments, and extensive game choice makes Casilando a dependable option worth considering.

FAQs For Casilando Casino

• Is Casilando Casino licensed and safe?

  Yes. Casilando operates under dual licensing from the UK Gambling Commission (licence 52894) and the Malta Gaming Authority (licence MGA/B2C/370/2017). Both regulators enforce strict standards for security, fair play, and player protection. Your funds and personal data are protected by industry-standard encryption, and all games are independently audited for fairness.
• What games are available at Casilando Casino?

  Casilando offers over 3,000 slot games from providers including NetEnt, Microgaming, Evolution Gaming, Red Tiger, Quickspin, Thunderkick, and Elk Studios. You’ll also find table games like blackjack, roulette, and baccarat, plus a comprehensive live casino with over 220 tables featuring live dealers. Video poker games including Jacks or Better and Deuces Wild are also available.
• How fast are Casilando Casino withdrawals?

  Withdrawal speed depends on your chosen payment method. E-wallets like Neteller and Skrill typically complete within 1-3 working days after the casino’s 24-hour approval period. Debit card withdrawals take 3-5 working days, whilst bank transfers can take 3-7 working days. The casino doesn’t charge fees for withdrawals, though your bank or payment provider may apply their own charges.
• What is the welcome bonus at Casilando Casino?

  New players can claim a 100% match bonus up to £100 plus 20 Bonus Spins on their first deposit. The minimum deposit to qualify is £10. The Bonus Spins are available on selected NetEnt slots including Starburst and Pyramid: Quest for Immortality. The bonus carries 35x wagering requirements on the bonus amount only before you can withdraw winnings.
• Does Casilando have a mobile app?

  No, Casilando doesn’t offer a dedicated mobile app for iOS or Android. However, the casino’s website is fully mobile-optimised and works smoothly across smartphones and tablets. You can access all games, make deposits and withdrawals, and contact support directly through your mobile browser without downloading an app.
• What responsible gambling tools does Casilando provide?

  Casilando offers comprehensive responsible gambling tools including deposit limits (daily, weekly, monthly), loss limits, wagering limits, session time limits, hourly reality checks, time-outs (24 hours to 6 weeks), and self-exclusion options. All limit increases are subject to a 24-hour cooling-off period. You can also register with GAMSTOP for UK-wide self-exclusion from all licensed casinos.
• How do I contact Casilando customer support?

  Casilando offers 24/7 customer support via live chat (typical response time under 10 seconds) and email at [email protected] (typical response within 24 hours). The live chat is accessible from the bottom-right corner of the website. An FAQ section is also available for answers to common questions about accounts, bonuses, and payments.
• What are the minimum deposit and withdrawal amounts?

  The minimum deposit at Casilando is €10, which also qualifies you for the welcome bonus. The minimum withdrawal amount is also €10. There are no casino fees for deposits or withdrawals, though your bank or payment provider may charge their own fees. Deposits are processed instantly, whilst withdrawals take 1-7 working days depending on your chosen method.