Casino Heroes

Casino Heroes Casino Review

Casino Heroes is permanently closed to UK players. The site ceased operations in May 2019 following a voluntary withdrawal from the UK market by operator Hero Gaming Limited. The operator cited increasing regulatory requirements as making UK operations “not a core market” revenue-wise. No UKGC licence was ever held.

Domain warning: The casinoheroes.com domain may have been repurposed since closure. Any UK site under this name is not the original operator and is unlicensed for UK players.

Casino Heroes History

Casino Heroes was launched in 2014 by Hero Gaming Limited, a Malta-based company founded in 2013. As one of the new casino sites of that era, the casino distinguished itself through its proprietary Hero Gaming platform, which pioneered an adventurous approach to online casino gaming.

What made Casino Heroes genuinely unique was its RPG-inspired adventure format. Players navigated islands, completed missions, and battled bosses rather than simply spinning reels. The platform featured a progressive hero leveling system, story-driven missions with evolving narratives, and boss battles that rewarded players with bonuses and loot. This gamification approach was ahead of its time in the UK market, setting a precedent for adventure casinos that followed.

The casino operated under a Malta Gaming Authority licence and served UK players from 2014 to 2019. Its sister sites included Boom Casino, Simple Casino, and CasiTabi, though none were widely available in the UK market. The Hero Gaming platform continued operations for non-UK markets even after the UK withdrawal, proving the technology and operator remained viable independently of the UK regulatory environment.

What Casino Heroes Offered

Casino Heroes provided a broad range of online casino games including slots and live casino options. The gaming selection featured titles from prominent software providers of the era, with the main attraction being how games integrated with the adventure platform.

New UK players received a 100% welcome bonus up to £50 with 40x wagering requirements, requiring a minimum £10 deposit. The Hero Meter loyalty system tracked player progress through missions rather than traditional points, making gameplay feel like advancing through a fantasy adventure.

Payment methods covered standard UK-friendly options, and customer support was available through established channels. However, the adventure mechanics remained the core selling point — players collected virtual loot, defeated bosses for rewards, and progressed through an evolving game world whilst enjoying traditional casino games.

Why Do Online Casinos Close?

Online casinos close for several reasons, and it happens more often than most players realise.

Financial viability is the most common factor. Running a licensed online casino involves significant costs — platform fees, game licensing, payment processing, compliance staff, and marketing. Smaller operators sometimes find these overheads unsustainable, particularly in competitive markets like the UK.

Regulatory changes also play a role. The UK Gambling Commission regularly updates its requirements, and operators that cannot meet new standards may choose to surrender their licence rather than invest in compliance. This has become more common since the tightening of affordability checks and enhanced due diligence requirements.

Corporate restructuring accounts for many closures. When larger gambling groups acquire smaller operators, they often consolidate brands — keeping the strongest performers and retiring the rest. The players and sometimes even the staff move to sister sites within the same group.

In some cases, the UKGC itself revokes or suspends a licence due to regulatory failures, which forces an immediate closure.

Is the Casino Heroes Website Still Safe?

When a casino closes, its domain name eventually expires and can be purchased by anyone. This is a genuine risk that players should take seriously.

The Casino Heroes domain may no longer be operated by the original company. Unrelated third parties — sometimes unlicensed operators based offshore — can acquire expired casino domains and launch new gambling sites under the same name. These sites have no connection to the original operator, no UK licence, and no obligation to protect your funds.

Before depositing at any site, always verify its licence status on the UKGC public register at https://www.gamblingcommission.gov.uk/public-register. Search for the operator name (not the casino brand) to confirm they hold a valid licence.

If the Casino Heroes domain is now showing a gambling site that is not listed on the UKGC register, do not create an account or deposit any money. Report the site to the UKGC and Action Fraud.

Alternatives to Casino Heroes

Hero Gaming Limited is no longer licensed in the UK, so their sister sites (Boom Casino, Simple Casino, CasiTabi) are not available to UK players.

Instead, try these adventure-themed UKGC-licensed alternatives:

Casumo Casino — The pioneer of casino gamification with adventure progression and trophies.

Rizk Casino — Features Captain Rizk, the Wheel of Rizk rewards system, and a superhero theme.

Kaboo Casino — Sci-fi missions earning credits and relics with a galactic adventure theme.

Or browse our guides to adventure themed casinos, new casino sites, best online casinos, and top bonus offers to find casinos that match what Casino Heroes offered.

What Happens to My Data and Money?

The UK Gambling Commission requires licensed operators to follow a structured wind-down process when closing. This includes returning all customer funds within a reasonable timeframe and providing clear communication about the closure timeline.

Customer funds held by UKGC-licensed operators must be protected under one of three segregation levels. When a casino closes, players should receive their remaining balances. If you had funds in your account when Casino Heroes closed and have not received them, contact the operator directly using any email addresses from your account correspondence.

Your personal data is protected under GDPR regardless of whether the casino is still operating. You have the right to request deletion of your data by contacting the operator’s data protection officer. If the company has dissolved, you can raise a complaint with the Information Commissioner’s Office (ICO).

Dispute resolution remains available through independent bodies. If you have an unresolved complaint, you can contact IBAS (Independent Betting Adjudication Service) or the ADR provider specified in the casino’s original terms. GAMSTOP self-exclusion registrations remain active across all UKGC-licensed operators, so any existing self-exclusion continues to apply at other UK casinos.

FAQs About Casino Heroes

• Is Casino Heroes still open?

  No, Casino Heroes permanently closed to UK players on May 3, 2019. The site withdrew from the UK market due to regulatory changes but continues to operate for non-UK players. Any UK gambling site using this name has no connection to the original operator.
• What happened to Casino Heroes?

  Casino Heroes voluntarily withdrew from the UK market in May 2019 after operator Hero Gaming Limited decided UK regulatory requirements required ‘unjustified amount of time and resources’ and created excessive compliance costs relative to UK market revenue. The UK business was described as ‘not a core market’.
• Can I get my money back from Casino Heroes?

  All customer funds should have been returned when Casino Heroes closed UK operations in 2019 under UKGC wind-down requirements. If you held money in your account and did not receive it, you may have missed the deadline or correspondence. Check old emails and contact Hero Gaming Limited directly regarding outstanding balances.
• Is the Casino Heroes website safe to use?

  The casinoheroes.com domain is no longer safe for UK players. Since the original closure, the domain may have been purchased by unrelated third parties. Any UK gambling site under this name is unlicensed and has no connection to the original Hero Gaming Limited operator. Always verify licences on the UKGC public register before depositing.
• Who owned Casino Heroes?

  Casino Heroes was operated by Hero Gaming Limited (founded 2013 in Malta). They are separate from Genesis Global Limited (which became insolvent in December 2022) – a common misconception. Hero Gaming restructured in 2024 and continues operating other casino brands for non-UK markets.