Casino Masters

Casino Masters Casino Review

Casino Masters is permanently closed. The casino ceased operations on 16 January 2023 when its operator Genesis Global Limited filed for insolvency. The UK Gambling Commission licence was voluntarily surrendered in December 2022, and the Malta Gaming Authority licence was formally cancelled on 11 January 2024. If you find the Casino Masters domain showing a gambling site today, it is no longer operated by the original company.

Casino Masters History

Casino Masters was launched in 2021 by Genesis Global Limited, a company that operated multiple online casino brands. The casino was one of the newer additions to Genesis Global’s portfolio, which included established names like Casino Cruise, Sloty, and Casino Joy.

From its inception, Casino Masters distinguished itself with a polished user interface and comprehensive gaming selection. The casino served UK players under a UK Gambling Commission licence and operated internationally through its Malta Gaming Authority authorisation.

During its brief operational period, Casino Masters built a reputation as a well-respected operator, achieving a 4.0 out of 5 star rating and scoring 80.6 on the FruityMeter. The casino was known for its wide range of popular software providers and solid customer support infrastructure.

Genesis Global Limited faced significant challenges in late 2022, leading to the insolvency filing on 20 December 2022. This financial collapse marked the end for all Genesis Global casinos, including Casino Masters, which permanently closed its doors in January 2023.

What Casino Masters Offered

Casino Masters featured a comprehensive online casino platform with slots, table games, and live casino content. Players enjoyed access to games from a wide range of popular software providers, creating a diverse gaming library that catered to various preferences and rivalling the best slot sites in terms of variety.

The casino provided a polished user experience across desktop and mobile platforms, ensuring players could enjoy their favourite games on any device. The site’s filtering and search functions made it easy for players to navigate through the extensive game selection.

Customer support was available through multiple channels, offering assistance to players when needed. The casino also maintained strict security standards, implementing GDPR-compliant data protection measures and secure payment processing.

As part of Genesis Global’s network, Casino Masters benefited from the operator’s established relationships with payment providers, game developers, and regulatory bodies, giving it a professional foundation despite its short operational history.

Why Do Online Casinos Close?

Online casinos close for several reasons, and it happens more often than most players realise.

Financial viability is the most common factor. Running a licensed online casino involves significant costs — platform fees, game licensing, payment processing, compliance staff, and marketing. Smaller operators sometimes find these overheads unsustainable, particularly in competitive markets like the UK.

Regulatory changes also play a role. The UK Gambling Commission regularly updates its requirements, and operators that cannot meet new standards may choose to surrender their licence rather than invest in compliance. This has become more common since the tightening of affordability checks and enhanced due diligence requirements.

Corporate restructuring accounts for many closures. When larger gambling groups acquire smaller operators, they often consolidate brands — keeping the strongest performers and retiring the rest. The players and sometimes even the staff move to sister sites within the same group.

In some cases, the UKGC itself revokes or suspends a licence due to regulatory failures, which forces an immediate closure.

Is the Casino Masters Website Still Safe?

When a casino closes, its domain name eventually expires and can be purchased by anyone. This is a genuine risk that players should take seriously.

The Casino Masters domain may no longer be operated by the original company. Unrelated third parties — sometimes unlicensed operators based offshore — can acquire expired casino domains and launch new gambling sites under the same name. These sites have no connection to the original operator, no UK licence, and no obligation to protect your funds.

Before depositing at any site, always verify its licence status on the UKGC public register at https://www.gamblingcommission.gov.uk/public-register. Search for the operator name (not the casino brand) to confirm they hold a valid licence.

If the Casino Masters domain is now showing a gambling site that is not listed on the UKGC register, do not create an account or deposit any money. Report the site to the UKGC and Action Fraud.

Alternatives to Casino Masters

PlayOJO — No wagering requirements ever, fast withdrawals (2 hours avg), 8,300+ games. Excellent game variety like Genesis Global casinos.

Royal Panda — Low-wager bonuses, high live-dealer limits, 800+ slots. Strong live casino offering like Casino Masters.

BetMGM UK — Huge progressive jackpots, constant promotions, MGM rewards program. Comprehensive casino experience with rewards.

Sky Vegas — UK household name, instant PayPal withdrawals, big-TV drop promotions. Trusted UK brand with regular promotions.

Casumo — Adventure-style rewards, 24/7 live chat, £10+ mobile deposits. Innovative gaming experience with rewards.

You can also browse our guides to No Wagering Casinos and Fast Withdrawal Casinos to find casinos that match what Casino Masters offered.

What Happens to My Data and Money?

The UK Gambling Commission requires licensed operators to follow a structured wind-down process when closing. This includes returning all customer funds within a reasonable timeframe and providing clear communication about the closure timeline.

Customer funds held by UKGC-licensed operators must be protected under one of three segregation levels. When a casino closes, players should receive their remaining balances. If you had funds in your account when Casino Masters closed and have not received them, contact the operator directly using any email addresses from your account correspondence.

Your personal data is protected under GDPR regardless of whether the casino is still operating. You have the right to request deletion of your data by contacting the operator’s data protection officer. If the company has dissolved, you can raise a complaint with the Information Commissioner’s Office (ICO).

Dispute resolution remains available through independent bodies. If you have an unresolved complaint, you can contact IBAS (Independent Betting Adjudication Service) or the ADR provider specified in the casino’s original terms. GAMSTOP self-exclusion registrations remain active across all UKGC-licensed operators, so any existing self-exclusion continues to apply at other UK casinos.

FAQs About Casino Masters

• Is Casino Masters still open?

  No, Casino Masters is permanently closed. The casino ceased operations on 16 January 2023 when operator Genesis Global Limited filed for insolvency. All Genesis Global casinos closed at this time.
• What happened to Casino Masters?

  Casino Masters closed due to financial insolvency. Parent company Genesis Global Limited filed for bankruptcy in Malta on 20 December 2022, leading to the immediate suspension of all casino operations under their licences. The Malta Gaming Authority formally cancelled the licence on 11 January 2024.
• Can I get my money back from Casino Masters?

  If you had funds in your Casino Masters account when it closed in January 2023, you should have received your balance as part of the UKGC-mandated wind-down process. If you haven’t received your funds, contact Genesis Global Limited directly using any email addresses from your account correspondence. UK regulations require customer funds to be protected and returned.
• Is the Casino Masters website safe to use?

  The original Casino Masters website is no longer safe to use. The domain may have been acquired by unrelated third parties, potentially unlicensed operators. Any gambling site currently operating under the Casino Masters name is not connected to the original Genesis Global Limited company and should not be trusted without verifying UKGC licensing.
• Where can I play instead of Casino Masters?

  Since all Genesis Global casinos closed, we recommend UKGC-licensed alternatives like PlayOJO (no wagering requirements), Royal Panda (strong live casino), BetMGM UK (progressive jackpots), Sky Vegas (trusted UK brand), or Casumo (innovative experience). All these casinos are fully licensed and offer similar or better gaming experiences.
• Who owned Casino Masters?

  Casino Masters was owned and operated by Genesis Global Limited, a Malta-based company that operated multiple online casino brands including Casino Cruise, Sloty, and Casino Joy before filing for insolvency in December 2022.
• When did Casino Masters close?

  Casino Masters officially closed on 16 January 2023 when the Malta Gaming Authority suspended all Genesis Global licences due to the operator’s insolvency. The UK market withdrawal began earlier in December 2022 when Genesis voluntarily exited the UK market.