Casoola Casino Review
Casoola is permanently closed. The robot-themed casino operated by Genesis Global Limited ceased all operations on 6 December 2022, following the company’s complete withdrawal from the UK gambling market. The UK Gambling Commission licence (#000-045235-R-324169-010) was formally surrendered, with all Genesis Global brands closing permanently. Exercise caution: the domain may have been repurposed by unrelated parties since the closure.
Casoola History
Casoola Casino launched in 2020 under the umbrella of Genesis Global Limited, bringing a distinctive futuristic robot theme to the UK online casino landscape. The platform stood out with its space-age design and quirky robot mascots, offering British players a fresh alternative to traditional casino aesthetics. During its brief operational period, Casoola positioned itself as Genesis Global’s flagship brand for players seeking a modern, playful gaming experience.
The casino operated under dual licences from the UK Gambling Commission and the Malta Gaming Authority, demonstrating its commitment to regulated gaming across European markets. Between 2020 and early 2022, Casoola became part of one of the largest casino networks in the UK, alongside 13 sister sites including Genesis Casino, Casino Gods, Kassu, and Spela. These shared platform operations allowed players to enjoy consistent service standards across multiple Genesis brands.
The brand’s journey was cut short after just over two years, as regulatory pressures mounted against Genesis Global. Following a £3.8 million UKGC fine for anti-money laundering and social responsibility failings, the operator made the strategic decision to exit the UK market entirely. By December 2022, Casoola and all its sister sites had permanently closed, marking the end of an ambitious attempt to create a unique gaming identity in a crowded marketplace.
What Casoola Offered
Casoola distinguished itself with an impressive collection of over 1,000 slot games from more than 20 leading software providers. Players could explore popular titles from NetEnt, Big Time Gaming, Microgaming, and Evolution Gaming, alongside emerging studios that brought fresh innovation to the platform. The casino’s library included a comprehensive selection of progressive jackpots, Megaways mechanics, and branded slots that kept players engaged with regular new releases.
The casino’s welcome offer varied over time but typically provided UK players with a substantial bonus package featuring deposit matches and free spins on featured games. Regular promotions included daily offers, cashback deals, and weekend specials that maintained player interest beyond the initial sign-up. The platform supported multiple currencies and payment methods, ranging from traditional debit cards to modern e-wallets and prepaid solutions.
Customer support was available through live chat and email channels, providing assistance seven days a week. The casino’s sleek interface and modern feel translated well across desktop and mobile devices, with dedicated app support for both iOS and Android users. This focus on user experience, combined with the robotic theme, created a memorable gaming environment that many players fondly remember despite its short lifespan.
Why Do Online Casinos Close?
Online casinos close for several reasons, and it happens more often than most players realise.
Financial viability is the most common factor. Running a licensed online casino involves significant costs — platform fees, game licensing, payment processing, compliance staff, and marketing. Smaller operators sometimes find these overheads unsustainable, particularly in competitive markets like the UK.
Regulatory changes also play a role. The UK Gambling Commission regularly updates its requirements, and operators that cannot meet new standards may choose to surrender their licence rather than invest in compliance. This has become more common since the tightening of affordability checks and enhanced due diligence requirements.
Corporate restructuring accounts for many closures. When larger gambling groups acquire smaller operators, they often consolidate brands — keeping the strongest performers and retiring the rest. The players and sometimes even the staff move to sister sites within the same group.
In some cases, the UKGC itself revokes or suspends a licence due to regulatory failures, which forces an immediate closure.
Is the Casoola Website Still Safe?
When a casino closes, its domain name eventually expires and can be purchased by anyone. This is a genuine risk that players should take seriously.
The Casoola domain may no longer be operated by the original company. Unrelated third parties — sometimes unlicensed operators based offshore — can acquire expired casino domains and launch new gambling sites under the same name. These sites have no connection to the original operator, no UK licence, and no obligation to protect your funds.
Before depositing at any site, always verify its licence status on the UKGC public register at https://www.gamblingcommission.gov.uk/public-register. Search for the operator name (not the casino brand) to confirm they hold a valid licence.
If the Casoola domain is now showing a gambling site that is not listed on the UKGC register, do not create an account or deposit any money. Report the site to the UKGC and Action Fraud.
Alternatives to Casoola
Since all Genesis Global Limited casinos have closed, here are the top-rated alternatives that offer a similar quality gaming experience:
Mr Vegas — Powered by Videoslots, with 9,000+ games from every major studio and instant payouts to most UK banks. FruitySlots regularly showcases their “big-v-bonus” sessions on this platform.
BetMGM UK — Brings Las Vegas to your screen with mega progressive jackpots and endless live-dealer tables. The official UK platform of MGM Resorts International.
Lucky Vegas — Skill-On-Network operation with 4,500+ games and 25 wager-free spins on Book of Dead when you sign up. Regularly featured in FruitySlots “£20 challenges”.
Sky Vegas — The UKGC poster-child with daily no-wagering promotions and guaranteed cash prizes. Their ITV Racing partnership showcases their commitment to UK players.
Alternatively, you can browse our guides to the best online slot sites and new online casinos to find platforms that match Casoola’s former game selection and style.
What Happens to My Data and Money?
The UK Gambling Commission requires licensed operators to follow a structured wind-down process when closing. This includes returning all customer funds within a reasonable timeframe and providing clear communication about the closure timeline.
Customer funds held by UKGC-licensed operators must be protected under one of three segregation levels. When a casino closes, players should receive their remaining balances. If you had funds in your account when Casoola closed and have not received them, contact Genesis Global directly using any email addresses from your account correspondence.
Your personal data is protected under GDPR regardless of whether the casino is still operating. You have the right to request deletion of your data by contacting the operator’s data protection officer. If the company has dissolved, you can raise a complaint with the Information Commissioner’s Office (ICO).
Dispute resolution remains available through independent bodies. If you have an unresolved complaint, you can contact IBAS (Independent Betting Adjudication Service) or the ADR provider specified in the casino’s original terms. GAMSTOP self-exclusion registrations remain active across all UKGC-licensed operators, so any existing self-exclusion continues to apply at other UK casinos.
FAQs About Casoola
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Is Casoola still open?
No, Casoola is permanently closed. The casino ceased all operations on 6 December 2022 when parent company Genesis Global Limited surrendered their UK Gambling Commission licence and exited the UK market entirely. -
What happened to Casoola Casino?
Casoola closed due to regulatory action. The UK Gambling Commission fined Genesis Global £3.8 million for anti-money laundering and social responsibility failures in January 2022. Facing increased scrutiny and compliance costs, the operator voluntarily surrendered their licence and closed all 14 Genesis brands by December 2022. -
Can I get my money back from Casoola?
If you held funds in your Casoola account when it closed, Genesis Global had an obligation to return your balance under UKGC regulations. Contact the operator directly using email addresses from your account correspondence. If unresolved, you can pursue your claim through IBAS (Independent Betting Adjudication Service) or file a complaint with the official receiver if the company is insolvent. -
Is the Casoola website safe to use?
The original Casoola website is permanently closed. However, the domain may have been acquired by unrelated parties since its closure. If you find a gambling site at the Casoola domain, do not deposit any money until you’ve confirmed the operator holds a valid UK Gambling Commission licence by checking the public register at gamblingcommission.gov.uk. -
Where can I play instead of Casoola?
FruitySlots recommends UK-licensed alternatives including Mr Vegas (9,000+ games, instant payouts), BetMGM UK (mega jackpots, Las Vegas branding), Lucky Vegas (4,500+ games, wager-free spins), and Sky Vegas (daily no-wagering promos). All are fully licensed and offer similar or superior game libraries to Casoola. -
Who owned Casoola Casino?
Casoola was operated by Genesis Global Limited, a Malta-based company that managed a network of 14 casino brands. The company declared insolvency in 2023, and all Genesis Global casinos are now permanently closed. -
When did Casoola Casino close?
Casoola closed to UK players in January 2022, with the final UK Gambling Commission licence surrender completed on 6 December 2022. This marked the complete closure of all Genesis Global casino operations worldwide.
