Genesis Casino Review
Genesis Casino is permanently closed. The online casino operated by Genesis Global Limited ceased UK operations on 6 December 2022 and has been completely inactive since that date. Both the UK Gambling Commission and Malta Gaming Authority licences held by the operator have since lapsed. Warning: The genesiscasino.com domain may have been repurposed – do not deposit money at any site claiming to be Genesis Casino without independently verifying its current licence status.
Genesis Casino History
Genesis Casino launched around 2014 as part of the expanding portfolio from Genesis Global Limited, a company that would grow to operate more than a dozen online casino brands. The casino positioned itself as a premium gaming destination with a distinctive space-themed design and intuitive user interface that worked seamlessly across desktop and mobile devices.
Throughout its operational period, Genesis Casino held dual licences from the UK Gambling Commission and the Malta Gaming Authority, allowing it to serve players across multiple European markets. The casino was part of a network that included popular sister sites such as Casino Cruise, Sloty, Spinit, Casino Joy, and Casino Gods – all of which have since closed due to the parent company’s financial difficulties.
The brand distinguished itself through generous welcome packages, regular promotional offers, and partnerships with leading software providers. Before its closure, Genesis Casino maintained a strong reputation among players, evidenced by our historical rating of 4.4 out of 5 based on its comprehensive gaming experience and reliable customer service.
The operator’s fortunes changed dramatically after receiving a £3.8 million fine from the UK Gambling Commission in January 2022 for social responsibility and anti-money laundering failures. Facing increased regulatory scrutiny and mounting compliance costs, Genesis Global Limited made the strategic decision to voluntarily exit the UK market, culminating in the complete closure of Genesis Casino and all associated brands.
What Genesis Casino Offered
Genesis Casino featured an extensive selection of online casino entertainment designed to appeal to a broad spectrum of players. The site boasted a comprehensive slots collection that included classic three-reel games, modern video slots with intricate bonus features, and progressive jackpot titles offering life-changing prize potential.
The casino’s live gaming section delivered authentic table game experiences through high-definition streaming, featuring professional dealers hosting real-time games of blackjack, roulette, baccarat, and poker variants. All games were optimised for mobile play through responsive design technology, ensuring smooth performance across smartphones and tablets without requiring dedicated app downloads.
Customer support was available through multiple channels including live chat and email, with representatives trained to assist with account queries, technical issues, and responsible gambling tools. The casino accepted various payment methods for deposits and withdrawals, though specific options varied based on player location and account verification status.
Why Do Online Casinos Close?
Online casinos close for several reasons, and it happens more often than most players realise.
Financial viability is the most common factor. Running a licensed online casino involves significant costs – platform fees, game licensing, payment processing, compliance staff, and marketing. Smaller operators sometimes find these overheads unsustainable, particularly in competitive markets like the UK.
Regulatory changes also play a role. The UK Gambling Commission regularly updates its requirements, and operators that cannot meet new standards may choose to surrender their licence rather than invest in compliance. This has become more common since the tightening of affordability checks and enhanced due diligence requirements.
Corporate restructuring accounts for many closures. When larger gambling groups acquire smaller operators, they often consolidate brands – keeping the strongest performers and retiring the rest. The players and sometimes even the staff move to sister sites within the same group.
In some cases, the UKGC itself revokes or suspends a licence due to regulatory failures, which forces an immediate closure.
Is the Genesis Casino Website Still Safe?
When a casino closes, its domain name eventually expires and can be purchased by anyone. This is a genuine risk that players should take seriously.
The Genesis Casino domain may no longer be operated by the original company. Unrelated third parties – sometimes unlicensed operators based offshore – can acquire expired casino domains and launch new gambling sites under the same name. These sites have no connection to the original operator, no UK licence, and no obligation to protect your funds.
Before depositing at any site, always verify its licence status on the UKGC public register at https://www.gamblingcommission.gov.uk/public-register. Search for the operator name (not the casino brand) to confirm they hold a valid licence.
If the Genesis Casino domain is now showing a gambling site that is not listed on the UKGC register, do not create an account or deposit any money. Report the site to the UKGC and Action Fraud.
Alternatives to Genesis Casino
Since all Genesis Global Limited casinos have closed due to operator bankruptcy, we recommend exploring our curated lists of top-rated casinos that offer similar gaming experiences.
For casinos matching the Genesis Casino experience, browse our guides to extensive slot collections with top providers and other features:
• Best Online Casinos – Our top-rated casino recommendations
• Fast Payout Casinos – Quick and efficient withdrawal processing
• Best Slot Sites – Extensive slot collections with top providers
• No Wagering Bonuses – Keep what you win without playthrough requirements
• Minimum Deposit Casinos – Perfect for low-stakes players
• New Casinos – Recently launched operators with modern features
What Happens to My Data and Money?
The UK Gambling Commission requires licensed operators to follow a structured wind-down process when closing. This includes returning all customer funds within a reasonable timeframe and providing clear communication about the closure timeline.
Customer funds held by UKGC-licensed operators must be protected under one of three segregation levels. When a casino closes, players should receive their remaining balances. If you had funds in your account when Genesis Casino closed and have not received them, contact the operator directly using any email addresses from your account correspondence.
Your personal data is protected under GDPR regardless of whether the casino is still operating. You have the right to request deletion of your data by contacting the operator’s data protection officer. If the company has dissolved, you can raise a complaint with the Information Commissioner’s Office (ICO).
Dispute resolution remains available through independent bodies. If you have an unresolved complaint, you can contact IBAS (Independent Betting Adjudication Service) or the ADR provider specified in the casino’s original terms. GAMSTOP self-exclusion registrations remain active across all UKGC-licensed operators, so any existing self-exclusion continues to apply at other UK casinos.
FAQs About Genesis Casino
-
Is Genesis Casino still open?
No, Genesis Casino is permanently closed. All UK operations ceased on 6 December 2022, and the operator has since filed for bankruptcy. Both UKGC and Malta Gaming Authority licences have lapsed. While the website domain genesiscasino.com might still resolve, it is not the original casino and should not be trusted. -
What happened to Genesis Casino?
Genesis Casino closed following a £3.8 million UKGC fine for compliance failures in January 2022. Facing increased regulatory scrutiny and mounting compliance costs, operator Genesis Global Limited made the voluntary decision to exit the UK market entirely. The operator reportedly filed for insolvency in Malta in December 2022, resulting in the closure of all its brands including Casino Cruise, Sloty, and Casino Gods. -
Can I get my money back from Genesis Casino?
All player funds should have been returned by the withdrawal deadline of 30 December 2022. UKGC regulations require licensed operators to return all customer balances when ceasing operations. If you had funds in your account and did not receive them during the wind-down period, you should have contacted the operator directly. Since the company now appears to be insolvent, you may need to register as a creditor in any bankruptcy proceedings. -
Is the Genesis Casino website still safe to use?
No. The genesiscasino.com domain may have been purchased by unrelated third parties after the casino closed. When domains are repurposed, new operators typically have no UK licence and no obligation to protect player funds. Before using any site claiming to be Genesis Casino, verify its UKGC licence status on the public register at gamblingcommission.gov.uk. If it’s not listed, do not deposit money. -
Where can I play instead of Genesis Casino?
We recommend exploring our curated lists of UK-licensed casinos. Since all casinos from Genesis Global Limited are closed due to bankruptcy, consider browsing reputable options from our guides to Best Online Casinos, Fast Payout Casinos, Best Slot Sites, and No Wagering Bonuses pages. These all feature properly licensed operators currently accepting UK players. -
Who owned Genesis Casino?
Before closing, Genesis Casino was operated by Genesis Global Limited, a Maltese company with multiple UK-facing casino brands. The company was previously respected but collapsed after incurring significant regulatory fines and financial difficulties, ultimately filing for insolvency in December 2022.
