Mayfair Casino Review
Mayfair Casino operates under licences from both the UK Gambling Commission (licence #57869) and the Gibraltar Government (RGL #125), bringing a London-themed online gaming experience to players. Launched by Grace Media Limited, the casino offers over 400 games from 30+ software providers including NetEnt, Microgaming, Pragmatic Play, and Evolution Gaming.
Our team found the site presents an elegant, sophisticated design that aims to capture the prestige of London’s Mayfair district. The casino features a six-tier VIP programme called the Casino Rewards Programme, with levels ranging from Amber through to the invitation-only Diamond tier.
Key features include live dealer games powered by Evolution Gaming, multiple payment options including PayPal and e-wallets, and a range of responsible gambling tools. The casino accepts deposits from £10 and processes withdrawals with a pending period of up to 72 hours.
We’ve taken a comprehensive look at what Mayfair Casino offers to help you determine whether it’s the right choice for your online gaming. Our review examines the games, bonuses, payment methods, and overall player experience in detail.
Mayfair Casino Quick Verdict
Score: 4.1/5
Mayfair Casino delivers a solid online gaming experience with a respectable selection of over 400 games from established providers. The six-tier VIP programme offers genuine rewards for loyal players, with benefits ranging from free spins and cashback through to express withdrawals and exclusive events at the higher tiers.
The casino appeals to players who value variety in their game selection, particularly those interested in slots and live dealer games. The dual licensing from the UK Gambling Commission and Gibraltar provides regulatory oversight, whilst the range of payment methods including PayPal and e-wallets offers flexibility for deposits and withdrawals.
When comparing the strengths and limitations, the game selection stands out positively alongside the structured VIP programme. However, withdrawal processing times can vary, with some user reports indicating delays beyond the stated 72-hour pending period. The casino’s responsible gambling tools are comprehensive on paper, though recent regulatory enforcement action highlights implementation concerns.
Key differentiators include the London-themed branding, the extensive VIP programme structure, and the combination of slots and live casino offerings. The minimum £10 deposit makes the casino accessible, whilst the £2,000 maximum withdrawal per transaction may impact high-stakes players.
The casino’s slot collection features titles from Big Time Gaming, Red Tiger, Yggdrasil, and Quickspin alongside the more common NetEnt and Microgaming offerings. Live casino enthusiasts will find Evolution Gaming titles including Lightning Roulette, Crazy Time, and Monopoly Live.
Payment processing stands as a practical consideration. Whilst e-wallets can receive funds within 24 hours after the pending period, cards take 3-5 working days. Our research indicates that actual processing times may exceed the stated timeframes in some cases, so players should allow adequate time for withdrawals.
Mayfair Casino Pros and Cons
Understanding both the advantages and limitations helps you make an informed decision about any casino. We’ve tested Mayfair Casino thoroughly to identify what works well and where potential issues may arise.
Every casino has strengths and weaknesses, and being transparent about both matters more than presenting a one-sided view. Here’s our assessment based on hands-on testing and analysis of the platform.
The following breakdown highlights the key factors that will influence your experience at Mayfair Casino:
Pros
- Over 400 games from 30+ providers
- Six-tier VIP programme with cashback and bonuses
- Dual licensing (UKGC and Gibraltar)
- Live casino with Evolution Gaming
- PayPal and e-wallet payment options
- £10 minimum deposit
- Comprehensive responsible gambling tools
Cons
- Recent UKGC penalty for responsible gambling failures
- Withdrawal times may exceed stated 72 hours
- No dedicated mobile app
Mayfair Casino Promotions
Finding the right promotions often influences your choice of casino, and Mayfair Casino offers several options for new and existing players. We’ve examined the current bonus structure to help you understand what’s available.
Promotions matter because they can extend your gameplay and provide additional value from your deposits. However, understanding the terms attached to bonuses ensures you know exactly what you’re agreeing to before claiming any offer.
New players can choose from different welcome offers, whilst existing players benefit from ongoing promotions through the VIP programme. Take a look at our breakdown of what’s currently available:
Welcome Bonus
Mayfair Casino presents new players with a choice between different welcome offers rather than a single package. The current options include a 200% bonus up to £50 plus 50 free spins on Starburst, which represents the primary welcome offer.
Alternative welcome bonuses are also available: players can opt for 10% cashback up to £200 on first deposit losses (calculated on slot net losses over 24 hours), or choose up to 50 free spins on NetEnt slots. The cashback offer requires a minimum deposit of £50, whilst the free spins option needs just £10.
Wagering requirements apply to all bonus offers. The standard requirement is 30x the deposit plus bonus amount, though specific offers may vary. It’s worth noting that blackjack and roulette wagers do not contribute to wagering requirements, which focuses bonus play primarily on slots and other qualifying games.
The minimum deposit to qualify for bonus offers is £10 for most payment methods, with the exception of Boku (Pay by Mobile) which requires £15. Players should review the full terms and conditions on the casino’s promotions page, as bonus availability and terms may change.
Activation typically occurs automatically upon deposit, though some offers may require opt-in through your account settings. Free spins are usually credited to your account and must be used within a specified period, often 24-48 hours from receipt.
Ongoing Promotions
Beyond the welcome offers, Mayfair Casino runs regular promotions primarily through its six-tier VIP programme. The Casino Rewards Programme provides benefits that scale with your tier level, from Amber through to the invitation-only Diamond tier.
Friday Free Spins on Starburst are available to players who’ve deposited in the last 7 days, with maximum win limits varying by tier: Amber (£5), Topaz (£10), Emerald (£15), Sapphire (£20), Ruby (£25), and Diamond (£50).
Monthly cashback on slot losses operates on a tiered structure: Amber members receive up to £20 monthly, Topaz up to £50 monthly, Emerald up to £75 monthly, Sapphire up to £100 monthly, whilst Ruby members get up to £200 weekly and Diamond members up to £1,000 weekly.
Tier upgrade bonuses reward players as they progress: Topaz (25% up to £50), Emerald (50% up to £100), Sapphire (75% up to £150), Ruby (100% up to £500), and Diamond (100% up to £1,000). Higher tiers also include benefits like 24/7 customer support, express withdrawals, and exclusive VIP events.
Seasonal promotions and special offers may appear throughout the year, so checking the promotions page regularly ensures you don’t miss limited-time opportunities.
Mayfair Casino Usability
We found Mayfair Casino to be generally straightforward to navigate, with a clear layout that prioritises the game lobby and account functions. The London-themed design uses a sophisticated colour scheme that creates a premium feel without overwhelming the user interface.
Let’s break down the key usability aspects to help you understand how easy the casino is to use across different scenarios:
Game Navigation: The casino organises games into clear categories including Slots, Live Casino, Table Games, and Jackpots. Filtering options allow you to sort by provider, which proves useful given the 30+ developers represented. The search function works efficiently when you know the specific title you’re looking for, though browsing by theme or feature would enhance discovery.
Finding Help and Support: The live chat icon sits prominently in the bottom corner, providing quick access to customer service. Email and telephone options are available through the contact page. The FAQ section addresses common queries about deposits, withdrawals, and account management, though you may need to contact support for more specific questions.
Device Compatibility: Whilst there’s no dedicated mobile app to download from the App Store or Google Play, the casino uses HTML5 technology to provide full mobile browser compatibility. Games load smoothly on iOS and Android devices through Safari, Chrome, or other mobile browsers. The responsive design adapts to different screen sizes, maintaining functionality across desktop, tablet, and mobile.
Mayfair Casino Payment Methods
Payment processing represents a crucial aspect of any online casino, and understanding the deposit and withdrawal procedures helps you manage your funds effectively. We’ve examined Mayfair Casino’s banking options to provide you with the practical details you need.
Deposit Processing Times: Most deposit methods process instantly, allowing you to start playing immediately after your payment is confirmed. Accepted methods include Visa, Mastercard, Maestro, PayPal, Neteller, Skrill, Trustly, PaySafeCard, and Zimpler.
Withdrawal Processing Times: Withdrawal requests are held pending for up to 72 hours (3 working days) whilst the casino reviews the transaction. After processing approval, e-wallets like PayPal, Neteller, and Skrill receive funds within 24 hours (often virtually instant). Credit and debit cards take 3-5 working days after processing, whilst bank transfers can take 3-7 days.
Important Note: Whilst the casino states these processing timeframes, some user reviews report experiencing delays beyond the stated 72-hour pending period. Our research indicates variable processing times, with some players waiting 4+ weeks in certain cases. We recommend allowing adequate time for withdrawals and contacting customer support if your withdrawal exceeds the stated timeframes.
Minimum and Maximum Amounts: The minimum deposit is £10 for most methods, with Boku (Pay by Mobile) requiring £15 (maximum £30 for Boku). Minimum withdrawal amount is £20, with a maximum of £2,000 per transaction.
Fee Structure: The casino doesn’t typically charge fees for deposits or withdrawals, though your payment provider may apply their own charges. It’s worth checking with your bank or e-wallet provider about any potential transaction fees.
Currency Support: Accounts can be held in GBP, EUR, USD, or SEK, with deposit amounts adjusted accordingly (e.g., £10/€10/$10/100kr depending on your currency).
| Payment Method | Deposit | Processing Time | Withdrawal | Processing Time |
|---|---|---|---|---|
| Visa | ✅ | Instant | ✅ | 72h + 3-5 days |
| Mastercard | ✅ | Instant | ✅ | 72h + 3-5 days |
| Maestro | ✅ | Instant | ✅ | 72h + 3-5 days |
| PayPal | ✅ | Instant | ✅ | 72h + 24h |
| Neteller | ✅ | Instant | ✅ | 72h + 24h |
| Skrill | ✅ | Instant | ✅ | 72h + 24h |
| Trustly | ✅ | Instant | ✅ | 72h + 24-48h |
| PaySafeCard | ✅ | Instant | ❌ | N/A |
| Boku | ✅ | Instant | ❌ | N/A |
| Zimpler | ✅ | Instant | ✅ | 72h + 24-48h |
Mayfair Casino Slot Games
Mayfair Casino offers over 400 games from more than 30 software providers, creating a diverse selection that covers multiple slot types and themes. We found the slot library includes both well-known titles and newer releases, providing variety for different playing styles.
The casino’s game selection features providers including NetEnt, Microgaming, Pragmatic Play, Big Time Gaming, Blueprint Gaming, Red Tiger Gaming, Yggdrasil, IGT, Quickspin, and Elk Studios. Less common providers like Konami, Scientific Games, Four The Player, Foxium, Lightning Box, and Realistic Games add further variety to the catalogue.
Popular titles available include Starburst, Gonzo’s Quest, Immortal Romance, The Dog House Megaways, and Book of Dead. The Megaways collection features releases from Big Time Gaming and Blueprint Gaming, whilst jackpot slots provide opportunities for larger prize pools.
Game mechanics vary considerably across the catalogue. You’ll find traditional three-reel classics, modern five-reel video slots, Megaways titles with variable ways to win, and cluster pays mechanics. Volatility levels range from low to high, allowing you to choose games that match your preferred risk tolerance and playing style.
Mayfair Casino Live Casino and Table Games
Beyond slots, table game enthusiasts will find live dealer options powered primarily by Evolution Gaming. The live casino section features 17 live dealer games including multiple variants of roulette, blackjack, baccarat, and poker.
Evolution Gaming titles include Lightning Roulette, Crazy Time, Monopoly Live, and Mega Ball. These game show-style offerings add entertainment value alongside traditional table games. Blackjack variants range from standard tables to VIP options with higher betting limits.
Roulette options include European, French, and various themed versions. Baccarat tables cater to players who prefer this classic game, whilst poker variants include Casino Hold’em and Three Card Poker. The live dealers operate from professional studios, with multiple camera angles providing clear views of the action.
Betting limits vary by table, with options for both casual players and those seeking higher stakes. VIP tables accommodate larger bets for players who’ve progressed through the casino’s tier system or who simply prefer higher-limit gaming.
What About Other Casino Games?
Alongside slots and live dealer games, Mayfair Casino includes additional game categories that round out the overall offering.
The casino features table game simulations for those who prefer RNG-based versions of roulette, blackjack, and baccarat. These allow for faster gameplay without waiting for live dealer hands to complete. Dice games and other speciality offerings provide alternatives for players seeking different mechanics.
Whilst the casino doesn’t offer a sportsbook or virtual sports betting, the focus remains squarely on casino games across slots, live dealer, and table game categories.
How To Open an Account
Opening an account at Mayfair Casino follows a straightforward process that typically takes just a few minutes. We’ve outlined the steps below to help you get started:
The registration process is designed to be quick and simple, allowing you to start playing promptly once you’ve completed verification.
- Click the “Join Now” or “Register” button on the Mayfair Casino homepage
- Enter your email address, create a username, and set a secure password
- Provide your personal details including name, date of birth, and address
- Complete identity verification by uploading required documents (ID and proof of address)
- Make your first deposit using one of the available payment methods (minimum £10)
- Select your preferred welcome bonus offer if claiming a promotion
- Accept the terms and conditions, then submit your registration
Once your account is verified and your deposit is processed, you can access the full game library and start playing immediately.
Mayfair Casino Support
Customer support plays an important role when you need assistance with account queries, payment issues, or technical problems. Mayfair Casino provides multiple contact channels to address player concerns.
Live Chat is available through the website, accessible via the chat icon in the bottom corner. This provides the quickest response for urgent queries during operating hours. The service connects you with a support agent who can assist with most account and gaming questions.
Email Support handles more detailed queries that may require investigation or documentation. Response times for email typically range from several hours to 24 hours depending on the complexity of your question and the current support queue.
Telephone Support offers a direct line to the customer service team. This option works well for players who prefer speaking to someone directly rather than typing their questions.
FAQ Section covers common topics including account registration, deposits, withdrawals, bonus terms, and technical requirements. Checking the FAQ first may provide immediate answers without needing to contact support.
Our experience suggests that support quality is generally helpful and professional, though response times may vary during peak periods. VIP programme members at higher tiers (Ruby and Diamond) receive priority support access.
Mayfair Casino Security
Security and licensing form the foundation of any trustworthy online casino. Understanding the regulatory oversight and protection measures helps you assess whether a casino meets acceptable safety standards.
Mayfair Casino holds dual licences: UK Gambling Commission (licence #57869) and Gibraltar Government Licensing Authority (RGL #125). The casino is operated by Grace Media Limited under these regulatory frameworks, which impose strict requirements for fair gaming, responsible gambling, and financial security.
Important Regulatory Disclosure: On 26 June 2025, the UK Gambling Commission imposed a £60,000 penalty on the operator for breaches of self-exclusion implementation rules (SRCP 3.5.3) and direct marketing consent requirements (SRCP 5.1.11). This enforcement action highlights concerns about the casino’s implementation of responsible gambling protections. Players should be aware of this regulatory history when evaluating the casino’s commitment to player safety.
The casino employs SSL encryption for all payment transactions and data transfers, protecting your personal and financial information during transmission. This represents standard security practice for licensed online casinos.
Games are provided by licensed software developers, with outcomes determined by random number generators (RNG). The software provider, Markor Technology, holds licences from both the UKGC (licence #41645) and Gibraltar (RGL #118), ensuring that game outcomes meet regulatory standards for fairness.
Your funds are held separately from operational funds, providing protection in the unlikely event of business failure. This segregation of player funds represents a regulatory requirement for UKGC-licensed operators.
Mayfair Casino Responsible Gambling
Responsible gambling tools provide essential safeguards for players who want to manage their gaming activity. These features help you maintain control over your spending and playing time, preventing gambling from becoming problematic.
Mayfair Casino, as a UKGC-licensed operator, is required to provide comprehensive responsible gambling measures. Whilst the tools are available, the recent regulatory penalty highlights concerns about implementation. Players should actively use these features to protect themselves.
If you’re struggling with gambling-related issues, organisations like GamCare (0808 8020 133) provide free, confidential support and counselling.
Deposit Limits: You can set daily, weekly, or monthly deposit restrictions through your account settings. Reductions take effect immediately, whilst increases require a 24-hour cooling-off period. This helps you control how much money flows into your casino account.
Reality Checks: These time-based reminders notify you how long you’ve been playing. You can customise the interval to match your preferences, helping you stay aware of the time spent gambling. Account history shows your total playtime and betting patterns.
Time-Out Periods: Temporary breaks from gaming can last from 24 hours up to 6 weeks (6 months for non-UK players). You can request a time-out through the customer service team. Whilst you can cancel the time-out anytime, taking these breaks provides space to reassess your gambling habits.
Self-Exclusion: Complete account closure for periods ranging from 6 months to 5 years. Self-exclusion applies across all Grace Media casino accounts, not just Mayfair. You cannot reinstate your account during the exclusion period. Request self-exclusion through your account settings, email, live chat, or telephone. This represents the strongest protection for players who recognise they need to stop gambling entirely.
Bet History Access: Full transaction records are available through your account lobby or by requesting them from customer support. Reviewing your gambling activity helps you understand your patterns and make informed decisions about your play.
Mayfair Casino Verdict
Mayfair Casino takes a straightforward approach to online gaming, focusing on slots and live dealer games without unnecessary complexity. The six-tier VIP programme provides structure for regular players, with tangible benefits at each level rather than vague promises.
What works well here includes the game selection from established providers, the range of payment methods including PayPal and e-wallets, and the tiered rewards system that offers cashback and bonuses. The dual licensing from the UKGC and Gibraltar provides regulatory oversight, though the recent £60,000 penalty raises legitimate concerns about responsible gambling implementation.
Key strengths include the accessible £10 minimum deposit, the variety of 400+ games from 30+ providers, and the Evolution Gaming live casino section. The VIP programme’s structured tiers offer progression for loyal players, with benefits like express withdrawals and exclusive events at higher levels.
Areas requiring consideration include the variable withdrawal processing times, with some user reports indicating delays beyond the stated 72-hour pending period. The recent regulatory enforcement action suggests potential issues with self-exclusion implementation, which matters significantly for player protection. The absence of a dedicated mobile app means you’ll rely on browser-based play, though the HTML5 platform handles this adequately.
Our team’s assessment places Mayfair Casino at 4.1/5, reflecting solid fundamentals alongside notable concerns. The casino delivers on game variety and payment options whilst facing legitimate questions about withdrawal consistency and responsible gambling enforcement. It serves players who value straightforward gaming with a structured rewards programme, provided you enter with realistic expectations about processing times and actively use the available responsible gambling tools.
FAQs For Mayfair Casino
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Is Mayfair Casino licensed and safe?
Yes, Mayfair Casino holds dual licences from the UK Gambling Commission (licence #57869) and the Gibraltar Government Licensing Authority (RGL #125). The casino is operated by Grace Media Limited under these regulatory frameworks. However, it’s important to note that on 26 June 2025, the UKGC imposed a £60,000 penalty on the operator for breaches of self-exclusion implementation rules and direct marketing consent requirements. Whilst the casino operates legally, this regulatory action highlights concerns about responsible gambling implementation. -
What games are available at Mayfair Casino?
Mayfair Casino offers over 400 games from more than 30 software providers. The selection includes slots from NetEnt, Microgaming, Pragmatic Play, Big Time Gaming, Red Tiger, Yggdrasil, IGT, and Quickspin. Live dealer games powered by Evolution Gaming include roulette, blackjack, baccarat, and game show titles like Lightning Roulette, Crazy Time, and Monopoly Live. The casino also features standard table games and jackpot slots. -
How long do withdrawals take at Mayfair Casino?
Withdrawal requests are held pending for up to 72 hours (3 working days) whilst being reviewed by casino staff. After processing approval, e-wallets like PayPal, Neteller, and Skrill receive funds within 24 hours (often virtually instant). Credit and debit cards take 3-5 working days after processing, whilst bank transfers can take 3-7 days. Important note: Some user reviews report experiencing delays beyond these stated timeframes, with some cases taking 4+ weeks. We recommend allowing adequate time for withdrawals. -
What is the welcome bonus at Mayfair Casino?
Mayfair Casino offers new players a choice between different welcome offers. The primary option is a 200% bonus up to £50 plus 50 free spins on Starburst. Alternative offers include 10% cashback up to £200 on first deposit losses (minimum £50 deposit required), or up to 50 free spins on NetEnt slots (minimum £10 deposit). Wagering requirements apply, with blackjack and roulette wagers not contributing towards requirements. -
Does Mayfair Casino have a mobile app?
No, Mayfair Casino does not have a dedicated mobile app available on the App Store or Google Play. However, the casino is fully optimised for mobile browsers using HTML5 technology. All games are accessible directly through your smartphone or tablet’s web browser, working seamlessly across iOS and Android devices. The responsive design adapts to different screen sizes without requiring any downloads. -
What are the deposit limits at Mayfair Casino?
The minimum deposit is £10 for most payment methods, including Visa, Mastercard, Maestro, PayPal, Neteller, Skrill, Trustly, PaySafeCard, and Zimpler. The only exception is Boku (Pay by Mobile), which requires a minimum deposit of £15 with a maximum of £30. Players can also set their own deposit limits on a daily, weekly, or monthly basis through the responsible gambling tools in their account settings. -
What is the VIP programme at Mayfair Casino?
Mayfair Casino operates a six-tier VIP programme called the Casino Rewards Programme. The tiers are Amber, Topaz, Emerald, Sapphire, Ruby, and Diamond (invitation-only). Benefits include regular deposit bonuses, exclusive promotions, cashback offers, free spins, special gifts, express withdrawals, and access to exclusive VIP events. Higher tiers receive increased benefits, with Ruby and Diamond members getting dedicated VIP team support and priority customer service.
