Roxy Palace

Roxy Palace Casino Review

Roxy Palace is permanently closed. This popular Microgaming slots casino ceased operations on 30 November 2020 as part of a strategic brand consolidation by parent company Kindred Group. The UK Gambling Commission licence has been surrendered, and player accounts were migrated to sister site Betway Casino. Be cautious – the roxypalace.com domain may have been repurposed by unrelated parties.

Roxy Palace History

Roxy Palace launched in 2002 and quickly established itself as a trusted Microgaming-powered casino for UK players. For nearly two decades, it built a reputation for reliability and quality gaming, operating under licences from both the UK Gambling Commission and Malta Gaming Authority.

The casino’s journey took a significant turn in 2015 when it became part of the 32Red group, bringing it under the umbrella of one of the UK’s most respected gambling operators. This acquisition strengthened Roxy Palace’s market position and expanded its reach to a broader audience of players who valued the 32Red brand’s commitment to fair play and customer service.

Just a year later in 2016, the entire operation was acquired by Kindred Group (formerly Unibet Group), a major European gambling company listed on the Stockholm Stock Exchange. This move placed Roxy Palace alongside other prominent brands including Unibet, Maria Casino, and the newly formed Bingo.com within Kindred’s diverse gambling portfolio.

Throughout its 18-year operational history, Roxy Palace was known for its commitment to Microgaming software, offering players access to some of the industry’s most popular progressive jackpot slots and table games. The casino cultivated a loyal player base who appreciated its straightforward approach to bonuses and reliable withdrawal processing.

What Roxy Palace Offered

Roxy Palace featured a comprehensive gaming library powered exclusively by Microgaming, one of the industry’s most respected software providers. The platform offered hundreds of slots, including progressive jackpot titles like Mega Moolah and Major Millions, alongside classic table games such as roulette, blackjack, and baccarat.

The casino provided a live dealer section powered by Evolution Gaming, giving players access to real-time table games with professional croupiers. The live casino included multiple variants of roulette and blackjack, plus newer titles like Dream Catcher and Lightning Roulette that were gaining popularity when the casino closed.

Welcome bonuses at Roxy Palace typically included a matched deposit offer with reasonable wagering requirements. The casino maintained transparent bonus terms and regularly updated its promotional calendar with seasonal offers, free spins, and loyalty rewards for regular players.

Payment options included all major UK-friendly methods: Visa, Mastercard, PayPal, Skrill, Neteller, and bank transfers. The casino prided itself on processing withdrawals within 24-48 hours for e-wallets and maintaining clear communication about any additional verification requirements.

Customer support was available 24/7 through live chat, email, and telephone. The support team was known for their UK-centric approach and familiarity with British banking systems, making them particularly effective at resolving payment-related queries quickly.

Why Do Online Casinos Close?

Online casinos close for several reasons, and it happens more often than most players realise.

Financial viability is the most common factor. Running a licensed online casino involves significant costs – platform fees, game licensing, payment processing, compliance staff, and marketing. Smaller operators sometimes find these overheads unsustainable, particularly in competitive markets like the UK.

Regulatory changes also play a role. The UK Gambling Commission regularly updates its requirements, and operators that cannot meet new standards may choose to surrender their licence rather than invest in compliance. This has become more common since the tightening of affordability checks and enhanced due diligence requirements.

Corporate restructuring accounts for many closures. When larger gambling groups acquire smaller operators, they often consolidate brands – keeping the strongest performers and retiring the rest. The players and sometimes even the staff move to sister sites within the same group.

In some cases, the UKGC itself revokes or suspends a licence due to regulatory failures, which forces an immediate closure.

Is the Roxy Palace Website Still Safe?

When a casino closes, its domain name eventually expires and can be purchased by anyone. This is a genuine risk that players should take seriously.

The Roxy Palace domain may no longer be operated by the original company. Unrelated third parties – sometimes unlicensed operators based offshore – can acquire expired casino domains and launch new gambling sites under the same name. These sites have no connection to the original operator, no UK licence, and no obligation to protect your funds.

Before depositing at any site, always verify its licence status on the UKGC public register at https://www.gamblingcommission.gov.uk/public-register. Search for the operator name (not the casino brand) to confirm they hold a valid licence.

If the Roxy Palace domain is now showing a gambling site that is not listed on the UKGC register, do not create an account or deposit any money. Report the site to the UKGC and Action Fraud.

Alternatives to Roxy Palace

Betway Casino – A well-established UK casino brand. Betway offers a strong selection of casino games, excellent customer service, and is a trusted name in the UK gambling market.

Unibet Casino – Another excellent choice from Kindred Group. This full-service gambling site provides extensive casino games, sports betting, poker, and bingo, all under a single UKGC-licensed account.

Bingo.com – Also operated by Kindred Group, Bingo.com offers both bingo and casino games. While primarily bingo-focused, it provides a solid selection of slots and table games from top software providers.

You can also browse our guides to Slot Providers and new casino reviews to find sites that replicate Roxy Palace’s trusted Microgaming experience.

What Happens to My Data and Money?

The UK Gambling Commission requires licensed operators to follow a structured wind-down process when closing. This includes returning all customer funds within a reasonable timeframe and providing clear communication about the closure timeline.

Customer funds held by UKGC-licensed operators must be protected under one of three segregation levels. When a casino closes, players should receive their remaining balances. If you had funds in your account when Roxy Palace closed and have not received them, contact the operator directly using any email addresses from your account correspondence.

Your personal data is protected under GDPR regardless of whether the casino is still operating. You have the right to request deletion of your data by contacting the operator’s data protection officer. If the company has dissolved, you can raise a complaint with the Information Commissioner’s Office (ICO).

Dispute resolution remains available through independent bodies. If you have an unresolved complaint, you can contact IBAS (Independent Betting Adjudication Service) or the ADR provider specified in the casino’s original terms. GAMSTOP self-exclusion registrations remain active across all UKGC-licensed operators, so any existing self-exclusion continues to apply at other UK casinos.

FAQs About Roxy Palace

• Is Roxy Palace still open?

  No, Roxy Palace Casino permanently closed on 30 November 2020. The UK Gambling Commission licence has been surrendered, and the site no longer offers gambling services.
• What happened to Roxy Palace?

  Roxy Palace was closed by its parent company Kindred Group as part of a strategic brand consolidation. After 18 years of operation, the decision was made to focus resources on other brands like Betway Casino. Player accounts were successfully migrated to Betway.
• Can I get my money back from Roxy Palace?

  All player funds should have been returned during the closure process. If you had money in your Roxy Palace account when it closed, you should have been contacted about account migration to Betway Casino. If you haven’t received your funds, contact customer support at Betway with your account details.
• Is the Roxy Palace website safe to use?

  The original Roxy Palace website is not safe for gambling. The domain may have been purchased by unrelated parties who could operate without a UK licence. If you see a gambling site at the Roxy Palace domain, verify its licence status on the UKGC public register before proceeding.
• Where can I play instead of Roxy Palace?

  Betway Casino is a strong alternative as it’s from a major UK brand and offers excellent gaming experience. Other Kindred Group casinos like Unibet and Bingo.com are also excellent choices. If you want more Microgaming casinos, try Spin Palace, Ruby Fortune, or All Slots Casino.