MadSlots Casino Review
MadSlots Casino is permanently closed. Operated by Viral Interactive Limited, the casino officially shut its doors on November 21st, 2024, following the surrender of its UK Gambling Commission licence on November 11th. The operator cited the increasingly difficult regulatory climate in the UK market as the reason for its exit. Warning: If you find a website claiming to be MadSlots Casino today, the domain may have been repurposed by unrelated third parties.
MadSlots History
MadSlots launched in 2015 as a mobile-focused casino brand operated by Viral Interactive Limited. The casino positioned itself as a unique platform in the UK market, particularly known for its no-deposit free spins offers that allowed players to try games without making an initial deposit.
Operated alongside a portfolio of sister sites including Jammy Monkey, Together with the closure of MadSlots, its sister sites mFortune, PocketWin, Luck.com, and Bet On Aces also closed as Viral Interactive exited the UK market entirely. Together, these brands formed a network of mobile-first casinos that catered to casual players seeking simple, accessible gaming experiences.
Throughout its operational life, the casino held licences from the UK Gambling Commission (account 42739) in addition to operating under Maltese and Curaçao jurisdictions before the UK expansion. MadSlots distinguished itself through its focus on Pragmatic Play slots and pay-by-phone payment options, which proved popular among mobile players who preferred quick, secure deposits directly from their mobile devices.
By early 2024, the operator began signalling challenges in the UK market, with new regulations around affordability checks and slot stake limits impacting profitability. The casino stopped accepting new registrations in October 2024, with complete closure confirmed on November 21st, 2024.
What MadSlots Offered
MadSlots featured a varied game library that included slots, table games, live dealer titles, and video poker offerings. The platform particularly emphasised mobile-optimised gameplay, ensuring all games functioned seamlessly across smartphones and tablets.
The casino partnered with leading software providers including Microgaming, NetEnt, BetSoft, and NextGen Gaming, alongside featuring prominently Pragmatic Play slots in its catalogue. Popular titles from these developers gave players access to hundreds of games, from classic fruit machines to modern video slots with innovative bonus features.
For payments, MadSlots accepted various methods including traditional options and the increasingly popular pay by phone bill feature, allowing deposits via mobile phone accounts. This convenience option resonated with the casino’s mobile-first approach and provided an extra layer of security for many players.
Customer support was available through live chat and email channels, with the team focusing on quick response times and issue resolution. The FAQ section addressed common questions about gameplay, bonuses, and withdrawals, though some customers later reported delays in receiving final refunds during the closure process.
Why Do Online Casinos Close?
Online casinos close for several reasons, and it happens more often than most players realise.
Financial viability is the most common factor. Running a licensed online casino involves significant costs – platform fees, game licensing, payment processing, compliance staff, and marketing. Smaller operators sometimes find these overheads unsustainable, particularly in competitive markets like the UK.
Regulatory changes also play a role. The UK Gambling Commission regularly updates its requirements, and operators that cannot meet new standards may choose to surrender their licence rather than invest in compliance. This has become more common since the tightening of affordability checks and enhanced due diligence requirements.
Corporate restructuring accounts for many closures. When larger gambling groups acquire smaller operators, they often consolidate brands – keeping the strongest performers and retiring the rest. The players and sometimes even the staff move to sister sites within the same group.
In some cases, the UKGC itself revokes or suspends a licence due to regulatory failures, which forces an immediate closure.
Is the MadSlots Website Still Safe?
When a casino closes, its domain name eventually expires and can be purchased by anyone. This is a genuine risk that players should take seriously.
The MadSlots domain may no longer be operated by the original company. Unrelated third parties – sometimes unlicensed operators based offshore – can acquire expired casino domains and launch new gambling sites under the same name. These sites have no connection to the original operator, no UK licence, and no obligation to protect your funds.
Before depositing at any site, always verify its licence status on the UKGC public register at https://www.gamblingcommission.gov.uk/public-register. Search for the operator name (not the casino brand) to confirm they hold a valid licence.
If the MadSlots domain is now showing a gambling site that is not listed on the UKGC register, do not create an account or deposit any money. Report the site to the UKGC and Action Fraud.
Alternatives to MadSlots
Since all Viral Interactive Limited casinos have closed, here are recommended alternatives for former MadSlots players:
Space Wins Casino – Offers a generous welcome bonus with an extensive slots selection and responsive customer service.
Slotzo Casino – Lowest minimum deposit (£10) with instant withdrawals. Enjoy 100% up to £50 plus 20 Starburst spins, perfect for players who appreciated MadSlots’ mobile-friendly approach.
666 Casino – Good for PayPal users & quirky theme. Get 100% up to £66 plus 66 spins on popular Pragmatic Play slots.
King Casino – Best Android app & loyalty cashback. Benefits include 100% up to £50 plus 10% weekly cashback, ideal for loyal MadSlots players seeking regular rewards.
You can also browse our guides to Best UK Slot Sites and No Wagering Bonuses to find casinos that match what MadSlots offered.
What Happens to My Data and Money?
The UK Gambling Commission requires licensed operators to follow a structured wind-down process when closing. This includes returning all customer funds within a reasonable timeframe and providing clear communication about the closure timeline.
Customer funds held by UKGC-licensed operators must be protected under one of three segregation levels. When a casino closes, players should receive their remaining balances. If you had funds in your MadSlots account when it closed and have not received them, contact [email protected] with your username and screenshots of your account balance.
Your personal data is protected under GDPR regardless of whether the casino is still operating. You have the right to request deletion of your data by contacting the operator’s data protection officer. If the company has dissolved, you can raise a complaint with the Information Commissioner’s Office (ICO).
Dispute resolution remains available through independent bodies. If you have an unresolved complaint, you can contact IBAS (Independent Betting Adjudication Service) or the ADR provider specified in the casino’s original terms. GAMSTOP self-exclusion registrations remain active across all UKGC-licensed operators, so any existing self-exclusion continues to apply at other UK casinos.
FAQs About MadSlots
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Is MadSlots still open?
No, MadSlots Casino is permanently closed. The casino ceased operations on November 21st, 2024, after its UK Gambling Commission licence was surrendered on November 11th. -
What happened to MadSlots?
MadSlots closed because its operator, Viral Interactive Limited, exited the UK market due to increasingly difficult regulatory conditions. The operator cited new slot stake limits and increased competition from black-market operators as making the UK market unprofitable. -
Can I get my money back from MadSlots?
If you had funds in your MadSlots account when it closed, you should have received them. If not, email [email protected] with your username and account screenshots. If this doesn’t resolve the issue, contact UKGC or IBAS for dispute resolution assistance. -
Is the MadSlots website safe to use?
No. The MadSlots domain may have been purchased by unrelated parties after closure. Any gambling site using that name today is not the original licensed operator and could be unsafe. Always verify licences on the UKGC register before playing. -
Where can I play instead of MadSlots?
Popular alternatives include Space Wins Casino (generous welcome bonus and extensive slots), Slotzo Casino (low £10 minimum deposit), 666 Casino (PayPal-friendly), and King Casino (excellent mobile app). All offer mobile-optimized gaming with generous welcome bonuses.
