XL Casino Review
XL Casino launched in 2020 and operates under Broadway Gaming Ireland DF Limited. The casino holds a UK Gambling Commission licence (number 58267), which provides regulatory oversight for UK players.
The casino offers a welcome package of 50% Games Bonus up to £100, with a minimum deposit of £10 required to qualify. The bonus carries 10x games bonus wagering requirements and expires after 5 days. Winnings from the bonus are capped at £100 plus the original bonus amount.
XL Casino provides 500-700 games from providers including NetEnt, Microgaming, Pragmatic Play, Red Tiger, and Evolution Gaming. The payment options include Visa, Mastercard, PayPal, Apple Pay, and Paysafecard, with deposits processed instantly. Withdrawals take 3-11 days total depending on the method chosen.
Our review process found that while XL Casino holds valid licensing, the casino has received multiple player complaints in 2025 regarding withdrawal processing delays, account suspensions, and poor complaint resolution procedures.
XL Casino Quick Verdict
- Overall Verdict: 3.8/5
- XL Casino operates under a valid UKGC licence (58267) through Broadway Gaming Ireland DF Limited. The casino provides a modest selection of 500-700 games from established providers including NetEnt, Microgaming, and Evolution Gaming for live casino content.
- The welcome offer is a 50% Games Bonus up to £100 with 10x wagering requirements and a £10 minimum deposit. Winnings are capped at £100 plus the original bonus amount, with a 5-day expiry period. Payment processing takes 3-11 days total depending on the selected method.
- While the casino meets regulatory requirements, our research identified a pattern of player complaints focusing on withdrawal delays, account verification issues, and extended investigation periods without clear timelines. These operational concerns contribute to the AVOID status.
- The platform offers standard features including responsible gambling tools, 24/7 live chat support, and mobile browser compatibility. However, the documented player experience issues outweigh the basic regulatory compliance in our assessment.
XL Casino Pros and Cons
Every casino has strengths and limitations. Our assessment examines both aspects based on testing and independent research findings.
Below is our factual breakdown of XL Casino’s characteristics:
Pros
- UKGC licensed with regulatory oversight
- 500-700 games from established providers
- Standard welcome bonus with 10x wagering
- Multiple payment methods including PayPal
- Evolution Gaming live casino content
- Standard responsible gambling tools available
- 24/7 live chat support
- Mobile browser compatibility
Cons
- Documented pattern of withdrawal processing delays
- Multiple player complaints about account suspensions
- No clear timelines provided for investigations
- Total withdrawal time of 3-11 days is industry standard
- Moderate game selection compared to larger operators
- Reports of slow email response times for complaints
- Bonus winnings capped at £100 plus original bonus
- Account verification can trigger extended delays
XL Casino Promotions
XL Casino structures its promotional offering for new and existing players. The current promotional framework includes a welcome bonus for new customers and a trophy-based rewards scheme for regular players.
The casino divides its promotional activity between initial sign-up offers and ongoing player rewards. Available promotions are subject to change and terms apply.
Welcome Bonus
New players at XL Casino are offered a 50% Games Bonus up to £100. This welcome package requires a minimum deposit of £10 to activate.
The bonus expires after 5 days. Winnings from the bonus are capped at £100 plus the original bonus amount. Wagering requirements are set at 10x the games bonus amount.
The bonus activates automatically upon first deposit of £10 or more, with no bonus code required. Terms and conditions apply to all bonus offers.
Ongoing Promotions
XL Casino operates a trophy-based rewards scheme that offers rewards for regular players. This loyalty programme involves collecting Special, Games, and Iconic Trophies as you play.
The casino updates its promotional calendar with seasonal offers and targeted bonuses. Email subscribers receive notification of new promotions directly.
XL Casino Usability
We tested XL Casino’s platform across desktop and mobile devices. The site uses HTML5 technology and adapts to different screen sizes.
Game Navigation: Games are organised by type with additional filters for provider and popularity. The search function delivers results as you type. However, the platform lacks advanced filters for features like RTP or volatility.
Finding Help and Support: Support options are displayed in the site footer with multiple contact channels available. Live chat connects users with agents, though it begins with an automated bot for common queries.
Device Compatibility: The responsive design maintains functionality on smaller screens with touch-friendly buttons for mobile users. The casino operates through web browsers without requiring dedicated app downloads.
XL Casino Payment Methods
XL Casino offers a selection of payment methods for UK players. The minimum deposit is £10 across most options, with withdrawals available from £5-£10 depending on the method.
All payment methods use SSL encryption technology for transaction security. The casino processes payments through PCI-compliant systems as required by UKGC regulations.
Withdrawals take 3-11 days total. The casino processes withdrawal requests within 24-48 hours, after which PayPal withdrawals take 2-5 days, debit cards require 5-7 days, and bank transfers need 4-9 days. No fees are charged by the casino for withdrawals.
Available payment methods:
| Payment Method | Deposit | Processing Time | Withdrawal | Total Time |
|---|---|---|---|---|
| Visa Debit | ✅ | Instant | ✅ | 5-9 days |
| Mastercard | ✅ | Instant | ✅ | 5-9 days |
| Maestro | ✅ | Instant | ❌ | – |
| PayPal | ✅ | Instant | ✅ | 3-7 days |
| Apple Pay | ✅ | Instant | ❌ | – |
| Paysafecard | ✅ | Instant | ❌ | – |
| Pay by Phone | ✅ | Instant | ❌ | – |
| Bank Transfer | ✅ | 1-3 days | ✅ | 5-11 days |
XL Casino Slot Games
XL Casino provides 500-700 games from a selection of established software providers. The library includes slots alongside live casino and specialty games.
The game selection focuses on titles from NetEnt, Microgaming, IGT, Eyecon, Big Time Gaming, Thunderkick, Blueprint Gaming, Pragmatic Play, and Red Tiger. Notably, Nolimit City and Play’n GO games are not currently available on the platform.
Slot titles span various mechanics from traditional formats to modern features. The collection includes popular games such as Starburst and Big Bass Bonanza, alongside branded options and jackpot games. Players seeking the best slot sites will find a moderate selection here compared to operators with thousands of titles.
XL Casino Live Casino and Table Games
The live casino at XL Casino is powered exclusively by Evolution Gaming. The provider offers professional dealers and HD streaming across multiple table game variants.
Available games include Lightning Roulette, Crazy Time, Monopoly Live, live blackjack, live baccarat, and live roulette options. The live game shows provide entertainment variations beyond traditional table games.
Standard RNG table games supplement the live offering with automated dealing for faster gameplay. Multiple betting limits accommodate different player preferences.
What About Other Casino Games?
XL Casino includes several additional game categories beyond slots and live casino.
Slingo combines slot and bingo mechanics in titles like Rainbow Riches Slingo and Fluffy Favourites Slingo. These games use progressive gameplay mechanics.
Scratchcards (Instants) provide quick-win entertainment with titles including King Kong Cash and Dr Love Scratch. Games deliver instant results for shorter play sessions.
The casino does not offer sportsbook or virtual sports betting, maintaining focus on casino gaming only.
How To Open an Account
Account registration at XL Casino requires standard verification procedures following UKGC requirements. The process typically completes within 24 hours.
The registration steps are:
- Click “Join Now” on the XL Casino homepage
- Enter email address and create password
- Provide personal details including name, DOB, and address
- Set deposit limits and responsible gambling preferences
- Verify identity by uploading proof of ID and address
- Make first deposit to access the welcome bonus
- Start playing while verification completes
Players must complete full verification before making withdrawals. The casino may request additional documentation during the verification process.
XL Casino Support
XL Casino provides customer support through multiple contact channels. The casino operates 24/7 live chat support alongside email and phone options.
Live Chat connects users with support agents for immediate assistance. The service begins with automated responses for common queries before transferring to human agents.
Email Support is available at [email protected] for general queries and [email protected] for bonus issues. Response times typically range from 2-6 hours.
Phone Support is available via 0800-279-3222 (UK toll-free) or +44-203-544-6731 (international). However, our research indicates response times for complaint resolution may be slower than industry standards.
The FAQ section covers common account, payment, and bonus questions, though it may not address complex queries adequately.
XL Casino Security
XL Casino holds a valid UK Gambling Commission licence (number 58267) under operator Broadway Gaming Ireland DF Limited. The licence requires adherence to UK regulatory standards for player protection and fair gaming.
Financial transactions use SSL encryption technology and PCI-compliant processing systems. All games utilise certified Random Number Generators for outcome randomisation.
Security features include account verification requirements, deposit limits, and standard responsible gambling tools. The operator must maintain these protections under UKGC licensing conditions.
XL Casino Responsible Gambling
XL Casino provides responsible gambling tools as required by UKGC licensing. Available controls include:
Deposit Limits: Set daily, weekly, or monthly limits on deposits to manage spending.
Wager Limits: Control maximum bet amounts per wager or session.
Loss Limits: Cap maximum losses over set time periods.
Time Limits: Restrict single session or daily playtime durations.
Reality Checks: Pop-up notifications showing play duration and balance status.
Cool-off Periods: Temporary account suspension for 24 hours to 6 months.
Self-exclusion: Account closure for 6 months to 5 years, with lifetime exclusion available.
GAMSTOP Integration: Access to the national self-exclusion scheme blocking all UKGC-licensed operators.
XL Casino Verdict
XL Casino operates under valid UKGC licensing through Broadway Gaming Ireland DF Limited. The platform offers standard casino features including 500-700 games, multiple payment options, and regulatory-compliant security measures.
The welcome bonus provides a 50% match up to £100 with 10x wagering requirements. Payment processing takes 3-11 days total depending on the method selected. The casino includes Evolution Gaming’s live casino content and standard responsible gambling tools.
Our assessment identified a pattern of player complaints regarding withdrawal delays, account verification issues, and poor complaint resolution procedures. These operational concerns, documented across multiple review platforms, contribute to the AVOID status despite basic regulatory compliance.
XL Casino holds necessary licensing but demonstrates operational issues that affect the player experience. The documented complaint pattern indicates systematic problems that potential players should consider when evaluating this operator.
FAQs For XL Casino
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Is XL Casino licensed and safe to play at?
XL Casino operates under UK Gambling Commission licence 58267 through Broadway Gaming Ireland DF Limited. The licence requires adherence to UK regulatory standards for player protection and fair gaming. -
What games can I play at XL Casino?
XL Casino offers 500-700 games including slots from NetEnt, Microgaming, Pragmatic Play, Red Tiger, and other providers. The live casino features Evolution Gaming content including Lightning Roulette, Crazy Time, and table games. -
How fast are XL Casino withdrawals?
XL Casino processes withdrawal requests within 24-48 hours. After processing, PayPal withdrawals take 2-5 days, debit cards require 5-7 days, and bank transfers need 4-9 days. Total withdrawal time is 3-11 days depending on the method. -
What is the XL Casino welcome bonus?
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Does XL Casino have a mobile app?
XL Casino does not offer a dedicated mobile app. The casino provides a mobile-optimised website accessible through device web browsers. The mobile site offers access to games and account features. -
What responsible gambling tools does XL Casino provide?
XL Casino offers deposit limits, wager limits, loss limits, time limits, reality checks, cool-off periods (24 hours to 6 months), self-exclusion (6 months to 5 years), and GAMSTOP integration. All tools are accessible through account settings. -
What are XL Casino’s customer support hours?
XL Casino provides 24/7 live chat support. Email support is available at [email protected] with typical response times of 2-6 hours. Phone support is available at 0800-279-3222 (UK toll-free) and +44-203-544-6731 (international).
